Guest User
September 10, 2021
I don't know exactly where to begin with this. Let's point out at first, that the room (for two) was around 150.- CHF per night, just to set up the stage. But what do we get for that money? The hotel was NOT fully booked when we arrived. You could easily tell by the amount of customers having breakfast in the morning that there was still some rooms available. And yet, they decided to give us one of the rooms on the 3rd floor, directly under the roof. With a wooden ceiling and some angles. During a very warm September with up to 27°c during the day - and no AC in the room. So things got pretty hot actually which was definitely not a pleasant feeling. It didn't help either that the room itself is not too big. A decently sized bed, a minibar (empty), a safe, a tiny TV, 2 chairs and a tiny desk plus to bedside tables. It didn't even have a wardrobe, just some hangers for coats and such. No wardrobe. What the actual f*** ?! The mattress was on the harder side, but that's always subjective. We didn't particularly like it. At least everything was clean, just as the very small bathroom. You could hardly turn around in there, it almost felt as a phone booth with running water, but without a phone. Not great, but it served its purpose. Definitely not enough space for your personal items and utensils though. The restaurant is only open on 4 days a week, which is a very weird concept. At least they serve breakfast every day, albeit not a great one. Basically it's all of decent quality, even the bread (which is more than other Hotels can claim), but the variety us just not there. Some cereal, two types of meat, 2 types of cheese, a bit of fruit, eggs, yoghurt and 5 different kinds of bread. Go nuts. It's okay and gets you fed, but I would not dare calling it a good breakfast. Sort of the same goes with diner, if you manage to catch one of the 4 days they are actually open for business. It's all cooked well, but the portions could be a notch bigger sized. Plus, all the dishes sound very fancy on paper, but the taste doesn't really match that picturesque description. But it seems that 'making it sound fancy' is their way of setting up the prices. A pork chop with a handful of veggies and some polenta for 40.-? That's steep. Last but not least we got the 'service quality', which is basically nonexistant. Some of the staff speaks English and some German, whereas others only speak in French. I might be alone with that opinion, but if you work in a touristic place, a 2nd language can be expected, even if it would not be perfect. But the language barrier is just the tip of the iceberg. If you check in on MO or TU, there is no reception. You are emailed a code for the door and the key to your room lies on a table at the entrance, for anyone to pick. The reception desk is never occupied at all. It's the staff from the bar/restaurant that handles this part as well. So when you check out, you just hand them your key and that's it. Cutting corners, eh? That's one wa