Djerba Aqua Resort Reviews

Response from Property: Dear Lyyubomir, Thank you for taking the time to share your feedback. We are sorry to hear that certain aspects of your stay did not meet your expectations, and we would like to clarify a few points mentioned in your review. First, we would like to address the issue of pricing. The 180 DT (approximately £46) price you referenced is for champagne, which is not included in the All-Inclusive package. It is part of the list of drinks available outside the All-Inclusive offer. Our drink menu, which includes extra items such as champagne and other premium beverages, is clearly displayed for guests to review, and our restaurant team is always available to assist with any questions or clarifications regarding the menu. We encourage you to consult this menu or speak with our staff to better understand the pricing structure for drinks not covered by the All-Inclusive plan. Regarding the meals, we are surprised by your mention of only chicken couscous. We would like to remind you that the Christmas Eve dinner on December 24th was far more diverse. Below is an excerpt from the Christmas Feast menu: Cheesecake: A harmony of textures with smoked chicken supremes, dried fruits, and avocado. Foie gras flan served with creamy mushroom soup and roasted nuts. Swordfish steak with soy caramel and leek fondant. Floating island with lemon on a caramel nest. Farmyard treasure: Chicken galantine in a forest coat, with truffle sauce. Chocolate escape with dried fruits. Sweet fruit mosaic. Mystical teas. In addition, our buffet always offers a wide variety of dishes, including poultry, seafood, red meat, a variety of recipes, pasta with multiple sauces, pizzas, a grand salad buffet, and an excellent selection of desserts and fresh seasonal fruits. We are also surprised by your comments about the All-Inclusive package, as everything is clearly explained in the package details, including what is included and the specifics of the Christmas Eve gala. If you had any questions or concerns, our team was always available to provide further information. Finally, we must address the tone of your review. While everyone is entitled to share their experience on platforms like TripAdvisor, we encourage fair and respectful communication. During your stay, your behavior, particularly throwing beverages on the ground in front of the restaurant, was disruptive to staff and other guests. Hotel management took the time to speak with you directly regarding this matter, and we accepted your apology for this inappropriate behavior. We always strive to provide the best experience possible for all our guests, and we hope that you will take these points into account when sharing your feedback. We would be happy to welcome you again and provide the level of service you expect. Kind regards, Skander Missaoui Manager

Response from Property: Dear Guest, Thank you for sharing your detailed feedback about your stay with us. We truly appreciate your honest insights and are delighted to hear about the positive aspects of your visit. We sincerely apologize for the inconvenience caused by the refurbishment works during your stay. Guest comfort is our top priority, and while we are glad we could relocate you to a quieter room, we understand the disruption this may have initially caused. Your patience and understanding mean a lot to us as we work to enhance our facilities for future stays. It’s heartwarming to hear about the connection you made with the cat on the property. Rest assured, we look out for all animals on-site, and your concern reflects the thoughtful nature of our valued guests. Your kind recognition of Haidar and FiFi is greatly appreciated! Haidar’s attentiveness and FiFi’s enthusiasm are integral to the warm and welcoming atmosphere we strive to provide. We’ll ensure they are acknowledged for their outstanding contributions to your experience. We’re thrilled that you enjoyed the overall ambiance, food, and drinks, and that our team made your holiday memorable. It’s the greatest compliment to know you’d like to return, and we eagerly look forward to welcoming you back for another exceptional stay! On behalf of the entire team, we would also like to extend our warmest wishes for the holiday season and the New Year. May it be filled with joy, health, and success for you and your loved ones. Warm regards, Skander Missaoui Manager

Response from Property: Dear Jo, Thank you for sharing such a heartfelt and detailed review of your recent stay at Djerba Aqua Resort. We are absolutely delighted to hear that you had an amazing holiday and that our team, from reception to housekeeping, contributed to making your experience so enjoyable. It brings us immense joy to welcome travelers from the UK back to Djerba after such a long hiatus. Tunisia, and Djerba in particular, is a treasure trove of warmth, beauty, and hospitality, and we are deeply committed to ensuring that every British guest feels not only welcome but thoroughly pampered. Rest assured, our team is making every effort to seamlessly adapt to the renewed presence of English-speaking guests, ensuring a smooth and memorable stay for all. We are thrilled that you found your room comfortable, appreciated the diverse culinary offerings, and enjoyed the vibrant energy of our entertainment team—they truly are the heartbeat of our resort! Your kind acknowledgment of their efforts is greatly appreciated. We also value your constructive feedback regarding the slight overcharge on the tourist tax and your preference for a bath. These insights are invaluable as they help us refine our services to better meet the expectations of our esteemed guests. Please rest assured that such details are taken seriously and addressed promptly. It was an absolute pleasure to host you, and we are overjoyed that you took home fond memories of your time with us. The entire team looks forward to the opportunity of welcoming you back to our sunny shores, where we promise an even more flawless experience. Warmest regards, Skander Missaoui Manager

Response from Property: Dear Maria, Thank you for your glowing review! We’re truly happy to know you had such a positive experience with us. It’s wonderful that you enjoyed the comfort of our beds and pillows, as well as the freshness and quality of the food prepared right in front of you. Our animation team will be thrilled to hear their energy and enthusiasm left a lasting impression. Most of all, we're proud that our staff's kindness and attentiveness made your stay exceptional. Your recommendation is greatly appreciated, and we can’t wait to welcome you back for another unforgettable stay! kindest Regards Skander Missaoui Manager

Response from Property: Dear Marek, Thank you for sharing your review of your stay at the hotel on Trip Advisor. We pride ourselves on our warm and generous service and attention to detail; so reading how much of a difference the team's service made is so rewarding. I will be sharing your kind words in our next team meeting so that every department can read them, and will ensure particular praise is given to naila our receptionist . We hope to welcome you back in the not too distant future, and thanks again. Kind regards, Skander Missaoui Manager

Response from Property: Dear Guest, Thank you for loyalty to our hotel and for sharing your review of your stay at the hotel on Trip Advisor. We pride ourselves on our warm and generous service and attention to detail; so reading how much of a difference the team's service made is so rewarding. I will be sharing your kind words in our next team meeting so that every department can read them, and will ensure particular praise is given to those involved in making your visit a success. We hope to welcome you for a third time in the not too distant future, and thanks again. Kind regards, Skander Missaoui Manager