Grand Mercure Dongguan Huiyuan Reviews
Grand Mercure Dongguan Huiyuan
No.123 Humen Avenue, Dongguan, ChinaView Hotel Details
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Grand Mercure Dongguan Huiyuan Guest Reviews
4.5/5
Great
298 review
Verified reviewsLocation4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All Reviews(298)
Positive reviews(285)
Reviews with photos/video(52)
Friendly front desk staff(44)
Delicious breakfast(28)
Easy to get around(17)
Quiet & comfortable(13)
Perfect for business trips(11)
Well decorated(9)
Great location(9)
Delicious buffet(5)
Negative reviews(8)
James
Superior Queen Room
Stayed in May 2024
Solo travellers
4 review
Outstanding
Posted on May 14, 2024
Very nice hotel with beautiful room! Thanks so much
Response from Property: Dear guest， thank you for your comments, look forward to meeting again, wish you a pleasant journey!
Sunny_Jay
Deluxe Room
Stayed in Mar 2024
Business travellers
2 review
Very Good
Posted on Apr 19, 2024
Room was clean and with updated furnishings. Very happy with the room's layout. Had a comfortable stay during my 3 days business trip here. Friendly staffs and communication in English is manageable
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Superior Queen Room
Stayed in Jan 2024
Business travellers
1 review
Amazing
Posted on Jan 5, 2024
The location is good! Friendly front desk staff very professionally and helpful. Especially will like to give lady front desk staff Xiao Hui(小慧）a thumb up 👍!
Only the breakfast there are room to improve.
Response from Property: Dear guest, thank you for staying with us, and thank you for taking the time to give us a review of the experience, I wish you a pleasant journey!
Oeko tex samson
Executive Room
Stayed in Dec 2023
Business travellers
36 review
Very Good
Posted on Mar 4, 2024
location is very good, taxi to a big shopping mall just 10 min, breakfast buffet is very good. room is clean. bathtub with hot water, nice hotel.
Response from Property: Dear guest, thank you for staying with us, and thank you for taking the time to give us a review of the experience, wish you a pleasant journey!
Scherer
Superior Queen Room
Stayed in Oct 2023
Business travellers
11 review
Amazing
Posted on Nov 12, 2023
Great location, great breakfast, perfect for a business trip. Highly recommended!
Response from Property: Dear guests, thank you for staying with us, and thank you for taking the time to give us a review of the experience, I wish you a pleasant journey!
Business travellers
Superior Queen Room
Stayed in Jun 2023
Business travellers
63 review
Posted on Jun 17, 2023
That location and convenience place good for travellers and tourists
Response from Property: Dear guest, thank you for your recognition of the service of Grand Mercure Huiyuan. It is the ultimate goal of our hotel service to make every passenger comfortable and warm when you are away from home. We look forward to your patronage again and your next five-star rating Praise, I wish you a pleasant journey!
Paulinebozaiball
Superior Room (2 beds)
Stayed in Apr 2024
Family
8 review
Great
Posted on Apr 24, 2024
Ok for short trip
Holiviabr
Superior Queen Room
Stayed in Oct 2022
Solo travellers
19 review
Outstanding
Posted on Oct 6, 2022
Hotel is really accommodating. You can ask for late check out (2pm) if needed. Really good location in Humen with testing sites close. Breakfast is also good.
Response from Property: Dear guests, thank you for your recognition of the service of Grand Mercure Huiyuan. It is the ultimate goal of our hotel service to make every passenger stay comfortable and warm. We look forward to your visit again and your next five-star Good review and wish you a happy trip!
Guest User
Superior Queen Room
Stayed in Apr 2022
Solo travellers
1 review
Outstanding
Posted on Apr 5, 2022
As you entered to the hotel you can see the beautiful ambiance of the lobby. The service was very good and our stay was so relaxing. The staff was really kind and willing to attend any request. I really like the amenities like the comfortable bathrobes and towels. Free wifi and flat-screen TV. The price I paid was absolutely worth it. I will recommend to my friend to stay in this hotel.
Response from Property: Dear guests, thank you for choosing to stay and sharing your stay experience. As Grand Mercure Hotel under Accor Group, we will provide high-quality hospitality service for every customer, and you will experience the warmth, comfort and relaxation of your family in the hotel. We look forward to your patronage again and wish you a happy life!
Guest User
Boutique Room (No Window)
Stayed in Dec 2022
Business travellers
1 review
Outstanding
Posted on Dec 6, 2022
The hotel staff are serving good , hotel clean and at good location
Response from Property: Dear Sir/Madam,Thank you very much for your compliments regarding your stayed at Grand Mercure Dongguan Humen.I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staffs and I am sure that ths feedback will serve as an encourangement to all staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experienced at our hotel, and we hope your next visits will be more pleasant.Sincerely yours,Michelle RealGuest Relations Manager
WinlyChu
Boutique Room (No Window)
Stayed in May 2024
Other
3 review
Great
Posted on May 15, 2024
The location is convenient, the environment is comfortable, and the room is clean and hygienic. However, there is no place to hang towels and clothes in the bathroom. There is only a small compar**ent on the upper compar**ent for shower gel. In addition, the bathroom is very slippery when there is water, so be careful when entering and exiting. We originally booked a room without a window, but the front desk 💁🏻♂️ took the initiative to upgrade us to a room with a window. When we checked out, the front desk 💁🏻♀️ was also very friendly, good review!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your good comments. Regarding the problem of slippery bathrooms, the hotel rooms are equipped with floor towels for use. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey!
Guest User
Superior Queen Room
Stayed in Apr 2024
Friends
1 review
Outstanding
Posted on Apr 22, 2024
The location is very good, the room is nice and big, the staff Michelle is very friendly, and even upgraded the room type and delayed the check-out
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your recognition of the service of Grand Mercure Huiyuan Hotel. When traveling, making every traveler stay comfortable and warm is the ultimate goal of our hotel service. We look forward to your patronage again and your next five-star praise. Wish you a pleasant journey!
Martinwu0724
Superior Queen Room
Stayed in Apr 2024
Business travellers
8 review
Great
Posted on Apr 19, 2024
The air conditioner is not cold enough and the decoration is old, but the breakfast is okay
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant depar**ents to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Superior Queen Room
Stayed in Apr 2024
Other
1 review
Outstanding
Posted on May 29, 2024
The check-in experience was very good. The front desk staff Xiaohui was very warm and thoughtful. The location was also very convenient. There was a snack street nearby. The room was also quiet.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your recognition. We look forward to your patronage again and wish you a pleasant journey!
Guest User
Superior Queen Room
Stayed in Mar 2024
Business travellers
1 review
Outstanding
Posted on Mar 16, 2024
The environment is okay. Miss Xiaojuan at the front desk is kind and kind. She upgraded us to an executive king room for free and gave us fruits. I will stay here every week.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition of the service of Grand Mercure Huiyuan Hotel. Making every traveler's stay comfortable and warm when away from home is the ultimate goal of our hotel service. We look forward to your patronage again and your next five-star stay. Good review and wish you a pleasant journey!
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