Basecamp Hotel Dortmund

Hotel room was clean and location was great. However, the lady at the reception was rude with an attitude. When checking out she said that our room wasnt paid, punched the amount into the credit card machine and asked for payment on the full room charges. When we showed her the booking that it was prepaid online, she asked for our room card. She took the room card and said 'ok bye' rudely and served the next person. Question: does hotel take payment at the end of one's stay during check out? Or was this her lackadaisical attitude towards her duty to check? Also most importantly, the staff in this hotel has integrity issues. We deposited our luggages and paperbag in their bag deposit room before going out. When we returned we realised that their staff had gone through the contents of our paperbag and stolen our cigars inside the paperbag. They left behind a few cigars behind to cover up their act. The bag deposit room is only accessible by their staff with a key card control hence unlikely to be taken by other customers. Although we have put them in a paperbag, there is no excuse for them invade the privacy of their customers by going through the contents of their belongings and take what they liked. Hence, do deposit your bags with them at your own risks.

Central location with a supermarket just around the corner. Extra benefit is the gym that has a good standard but read on for suggestions. Where I would like to see improvement is the gym. The sports mat are too short and too few. Some desinfection spray for cleaning would have been good. Last, air condition and the it equipment to run spinning classes in the gym was out of order.

Great location! In city center close to shopping and restaurants. Great with garage in the hotel. Very accessible. Nice large rooms. BaseCamp have their hotel rooms on the 5:th and 6:th floor with makes it more like any kind of residential area and not a hotel. So I did miss the "hotel feeling".

Chose this place primarily for its Gym facilities, and it absolutely delivered on it. On top of that, the place also offered a cool student vibe blended with boutique chic decor and atmosphere. A great value for money at the heart of the old town, right in the middle of all the Christmas market and festivities. LOCATION: Excellent location in the heart of town and right next to the main cathedral and the buzzing pedestrian shopping street. DINE + DRINK: The BASEOLOGY rooftop bar is quite cool to get a pre-drink in the evening, especially around sunset. ROOM: We stayed in Room 570, so this review is based on that; SIZE: Spacious enough for 2 adults and simple baggage; VIEW: Nice lateral views of the main cathedral, and the the Ferris wheel set up for Christmas; AIR-CON: Perfectly functioning cooler that helped in setting the perfect room temperature; BED: Comfortable bed that played the expected part of putting us to sleep; BATHROOM: Stand-in shower; TOILETRIES: Good spa quality toiletries. FACILITIES: Very decent Gym with a good range of weights and Cardio machines divided into two levels. SERVICE: Friendly staff that took care of all our needs with a smile and made us feel at home and well taken care of. HOW WIRED YOU WILL BE: Free Wi-Fi that works well all over the property, and the speed is good! Big Smart TV dishing out a wide variety of channels spanning sports, news, music, movies, and entertainment primarily in GERMAN and very few options in English (primarily News and music!

Left property at the hotel. After contacting the hotel they asked me to return a form with bank information so my headphones and coat could be shipped over to the UK. I never received the items and can see on findmyiphone that my headphones have moved from the hotel before being disconnected. I understand I left those items in the hotel and it’s my responsibility but I personally believe they should be returned, especially when I’d spoken to the hotel front desk within 1 hour of checking out. That’s a £200 pair of AirPods and £150 gilet I need to replace.

Nice rooms. Good service. Great breakfast with a view. Perfect part of town.

Located in the city centre the hotel is basic but clean. About a 15 Min walk to the main railway station & only 5 min walk to a train which takes you to Borussia Dortmund Football Stadium. Shops close by and takeaway food on the doorstep. Friendly staff. Rooms are very basic with very small towels.