Homewood Suites by Hilton Columbus-Dublin

From the moment we walked in the side door with our bags the facility smelled like an ethnic restaurant. Our room had a very strong unpleasant odor of Indian food. When we got there our door to our room was propped open with the deadbolt which left us assuming the odor started there and they were trying to air it out. There were stains on the carpet and furniture. The soap containers they supply were full but dirty from the previous tenants. The pool Area was nice. Staff was pleasant and helpful with extra towels and bedding. We chose this hotel for the extra room a 2 bedroom suite supplies but will not stay here again.

Check-in was great; Melissa was nice and quick to check us in. The room was ok, however, when we asked for 1 or 2 more towels the next morning we were told it might be awhile because they had none and therefore had to check throughout the hotel for one…(?) Also, we had 1/4 of a roll of toilet paper to start and no extra (we didn’t even bother to ask)… I’m glad we only stayed one night.

I did not like that they would not give me my deposit back. They kept saying they gave it back but actually never did, then the manager would never call me back. Not a good feeling.

The staff was extremely helpful to my mother and I when we visited family in Columbus. Thank you!

The air conditioning didn't work. We had been on the road all day and my husband had to get online to work once we checked into the hotel so moving to another room wouldn't have been convenient. However, I am dealing with an illness and a lot of medication that requires me to use air-conditioning to ease my discomfort. Having their air conditioning not working ruined our stay because I was not able to get any sleep. In addition, the elevator doors open, but the elevator has not come to a complete stop (it's still doing an adjustment) which caused me to trip getting out of the elevator. That is a huge hazard to your guests.

It was a nice place to stay. Would have been better if they had pans to use in the oven. Every other hotel with the kitchen has had the equipment to use. Wasnt notified in advance, otherwise would have planned dofferently.

The hotel is quite dirty and not taken care of. Everything is fairly dilapidated and old. The front desk staff I found to be dismissive and not willing to help, except one woman. Overall I wouldn't stay here again because the experience was fairly negative.

The only downside was they charged me for parking that says it’s complimentary online and they disagreed with me until I showed them proof and they refunded the charge.

Front desk ladies were very friendly and helpful. With that said, the hotel as a whole was not so good. The hallway carpets were disgusting. Pretty sure they have never been shampooed since being installed. Upon entering our room, we were greeted with an old, musty smell. The front of the refrigerator was very dirty. Inside the refrigerator did not keep food cold. Our garbage disposal did not work, and the sink was clogged, although they did fix that. The shower door would not stay closed so water kept spring out into the bathroom, I mentioned that, but that however, did not get fixed during our stay. The breakfast was just OK. With that being said, I would never stay here again definitely does not live up to the Hilton name.