Disappointing stay overall. No heated pools including kids pool (not suitable for 10 month baby!), staff not very helpful and somewhat rude, aircon in room didn’t work for duration of stay, food in buffet was absolutely vile - appeared to be repeated from lunch to dinner, stale, hard, chewy meat / fruit and salad was not fresh. For a Melia hotel, this specific one lets down the brand. Looking at the hotel - lovely, aesthetically pleasing, clean and tidy but what’s inside is another story. We stay at the Melia brand a lot (in particular ME) so I understand the levels of each group within Melia but this was overall disappointing.