SureStay Hotel by Best Western Fairfield Napa Valley

Room had a few dings in the wall from door knobs and around the light switch. The parking lot had guys outside late at night smoking and making noise.

No complaints. Staff very friendly and accommodating. Always polite and attentive to needs of guests

What a nice looking place! Love the ambience and where it’s located. The room itself is lovely.

Convenient location right off the highway and 2 minutes drive from Raley's grocery store and restaurants. Room was very clean with a fridge, microwave, hairdryer and free continental breakfast - bagels, toast, boiled eggs, oatmeal, cherrios, breakfast cookies, yogurt, juice, milk, tea, coffee, butter, cream chees and jam. The bathtub had a non-slip mat which was not appealing and the bathtub could be replaced as the paint was chipping off in places and the drain was rusty (room 112). For convenient location a one night stay is good.

From the outside it appearedvery nice, however when we went into the parking lot you could see that the stair wells were blocked off. They were blocked off with cotion tape and the doors looked like they had been beat on with a sledgehammer. Once entering the room there was a strong smell of cigarettes, as well as the door would not shut all the way. We couldnt shower due to the mold and other thing growing in the bathroom, and the microwave had rotting food on the inside. For the other rooms of the people who were with us they were stronger smells of cigarettes, and there was ants in the bed. Would not recommend this as a place to stay!

You could hear people talking in other rooms. The tub didn’t drain very well. Breakfast was good.

The fridge was leaking so bad floor was wet, the shower faucet was completely detached and the water never got cold

The motel was very nice, clean, quiet etc., but I made reservations at this motel because it had a jacuzzi and after a long drive I looked forward to sitting and relaxing in the hot, bubbling water, but it was out of order

The staff were amazing. We felt appreciated and having access to breakfast traveling with minors, was a plus. The beds were extremely uncomfortable. They were hard and we felt every spring, everyones neck and back hurts. Our room was not clean. The floor was incredibly dirty, but we were able to have good access to our room and car. There was many hazardous areas blocked offs. The jacuzzi was closed as well. But we still enjoyed our stay.