Guest User
August 24, 2023
3 star service apar**ent with 5 star price tag. Terrible sound proof, can hear our neighbours conversations all the time and the noise downstairs. Our one bedroom spa apar**ent view was facing the carpark which is very disappointing and I booked 9 months ago! In terms of customer service, there was none. I asked them if they can please give me lift to spa up the road because I have an ACL knee injury from DAY 1 of my 7 days ski trip, I can see the hotel buggy just sitting at the front from my bedroom all day. They said its not for guest, only for the staff. I asked them I have been sitting in the apar**ent for the last 5 days just hoping to do something to make myself feel better but the response from them was cold , hard: 'no, sorry we cant help u.' This is not a 5 star hotel service for sure.