Guest User
February 8, 2025
Our experience at this hotel was extremely disappointing due to the unprofessional and rude behavior of the management. When we checked in, the manager explicitly told us that we could use the common space. Taking him at his word, we sat there with our two friends to enjoy a coffee the day after. However, after about 30 minutes, the manager and his wife arrived and shockingly started insulting our friend who happened to be using the bathroom, claiming that the common area was not meant for our friends. Their behavior was aggressive and completely unacceptable. The manager even accused us of "sneaking into his house," which was absurd since we were in a hotel where we had paid to stay. This confrontation left us feeling unwelcome and deeply offended. The day earlier, the manager had offered to book a table for us at a local restaurant he suggested. He explicitly messaged me that the booking was done and we should simply say the hotel's name when we arrive. It turned out that no reservation had been made. While the restaurant did manage to seat us, the food was below average, and the staff was rude and unfriendly—far from the "good recommendation" we were promised. Overall, this experience left a very negative impression and ruined the good vibes of our trip to Florence.