The on-line booking advertised Queen beds but we were told they only had double beds. The only room with Queen beds was for handicapped people. The night desk was either un-informed or very understaffed or very short on supplies. There was no hand soap in the room and after several requests we were offered shampoo, not enough towels, incorrect knowledge of restaurants in the area, many people checking in and seemingly disorganized. It seemed the room was clean only because it had recently been re-decorated. Not a good experience and didn't feel safe there.