Guest User
February 16, 2024
I chose this hotel because of the good reviews, but
First: I made a note when booking that I needed to change the latex pillow and a single quilt. It was already 11pm when I arrived at the hotel. I didn’t see it when I checked in. I called the front desk and they said they didn’t have it, and asked me to hang up and scan the QR code to find the housekeeper. Since I was already talking to you, shouldn’t you just handle it? There was no busy time at this time. The attitude of the front desk was very annoying. She felt that this was not a problem she should deal with!
Second: There were few varieties of breakfast, and the taste was not good. There was not even basic instant coffee. A family of three checked in, and I went downstairs to have breakfast alone. The staff at the door had a bad attitude, no smile at all, and spoke as if I owed her millions. If you don’t want to do it, don’t do it. What kind of service industry is it? Because I was eating breakfast alone, I took orange juice and porridge and put them on the table. When I took the rice noodles over, the orange juice and porridge had been taken away! ! ! Can’t your restaurant staff see that you haven’t eaten or touched it? I’m speechless. There will be no next time.
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