Mercure Hotel Panorama Freiburg

As always gratis Service. Everything Tagen care well

Very good hotel

*BEWARE BEDBUGS* We are finally far away from the Mercure Hotel after a long night of back and forth with the unfortunately ill equipped ‘student’ staff maning the front desk. We were supposed to have stayed two night here however upon a couple hours after midnight of our second night we noticed small blood stains on the sheets of the bed and quickly began to look closer and yup our worst nightmare confirmed, bedbugs. We had experienced small rashes from the previous night but didn’t think it was anything major and didn’t notice until the next night. However this nightmare was just the beginning. What ensued after was a call to the front desk where the on-call night staff came quickly to investigate the room. Two students covering the entire hotel in the night. We expressed our concern to cancel tonight’s booking so we could get out of the room. No bedbug policy was mentioned by the two, they really had no idea what to do except for offer us another room. They said nothing about informing and evacuating the rooms adjacent to room 503! I then asked for the manager, however they said the manager was not available until 7am and we could have another room until then. How is it possible that there is no one who can resolve a critical situation such as this, no manager, no mecure manager, no Accor manager? To the manager of this hotel: how can you leave the hotel in the hands of these students at night with no proper training on common high risk scenarios? Or no back up contact. I’ll spare the agonizing details of the back and forth between these students on simple questions that they should be aware of in a 4-star hotel (e.g. what is your policy in this situation, not being able to cancel the nights stay and previous night for all the rash bites and physical pain resulting). This is for the manager, please we would like to speak with you once you are in the office, and will be patiently waiting as we slowly painstakingly inspect all of belongs to ensure we do not bring these nasty pests home with us. To anyone thinking about staying at this hotel, be warned as this could be you!

We went on a Monday for dinner and expected it to be a slow night. WRONG. Place was lively and we felt lucky to get a table. I had a very good piece of salmon with some asian inspired vegetables and noodles. My husband also shared a delicious wedge salad. We were just driving through; staying in a hotel near the highway. the real deal; this place was just minutes from the hotel and highly recommended....in the midst of mediocre chain restaurants.

The hotel is at just a 10-minute drive from the city center of Freiburg and the location is really nice. The view is spectacular and the hotel is well maintained. Unfortunately, the staff is totally incompetent when dealing with customers, and in some cases they even turned out to be unprofessional and disrespectful. Indeed, during our breakfast we happened to be treated rudely by an employee (whose name is Tamta) who responded to us in a very aggressive manner by making a snarky comment about our order, thus embarrassing greatly all the people at the table. Very nice location but the incompetence of the staff could only be suitable for a two-star hotel. We will definitely not go back there and considering the prices I do not recommend it.

My husband and I stayed here during our stay in Freiberg. The hotel's location is very nice among the trees with a great view of the old town below. There were many narrow streets on the way up to the hotel, but it's sp****ly populated up there so it wasn't a problem. We mostly came across hikers. The hotel staff was welcoming and the room was comfortable. The hotel could do with a bit of an update as it felt a little stale in design. It may have felt that way because the night before we had stayed in a hotel that was less than two years old. There were some trails nearby that we took advantage of with our dog. I wish we had stayed more than one night to truly enjoy the area.

This is a lovely, comfortable, and extremely quiet hotel on a hill on the outskirts of Freiburg. Both the elevation, the absence of sidewalks, and the distance mean you cannot practically speaking walk to town from the hotel -- but you can get there easily by car or, I suppose, mountain bike if you're a truly athletic type. And yet it's a lovely choice for those who want access both to Freiburg and also to the Black Forest. It was EXTREMELY quiet, in the best way -- the rooms next to mine were occupied, but I could not hear a single running faucet, television show, or conversation. I only knew I had neighbors when we stepped onto our adjoining balconies at the same time. The view over the city is beautiful. I woke up every morning to the sound of birdsong -- and there are a LOT of birds in the surrounding woods. I didn't have the breakfast, but based on a truly marvelous bowl of soup I had one night when I returned to the hotel hungry, I would guess the restaurant is wonderful.