Kunming Tianmashan Hot Spring Holiday Villa

The service attitude of the front desk staff is also good. Also more patient. It's just that there are too many flaws overall. The public space on the first floor feels dirty on the floor. The small room on the second floor smells very big and the room is very small. I read other comments that there is no hot water for bathing. I didn't expect to check out the next day. We also encountered similar problems. The small toilet can't be flushed, the water is really too small! Contacted the front desk to no avail. Just speechless. And we were all still in the room when someone opened the door and entered the yard to eat. It's too easy. The hotel's breakfast is also very general. I can’t order takeout on the mountain, I’m hungry in the middle of the night and have nothing. Choose carefully!

I seldom write reviews, but I will definitely write an experience with more than 5 points. The resort area is very large, and it is strongly recommended to arrive at the hotel before the sunset (we went a step late, only to see the sunset), although it is not far from Kunming, it is not too quiet here. Perfect for couples and family vacations. The hotel service is quite warm, the service is super warm, snacks, barbecues, and camps are readily available. The hot spring is very good, with a private landscape, and it will never lose to some luxury soup brands. My personal experience is that the price is excellent. Tea tasting, daze, reading, chatting, it is really pleasant. I will come again next year if I have a chance. If I can come back, I will give this hotel the best review.

It is a good place for leisure and vacation. The family can bring the elderly and children to play. The air on the mountain is good, the surrounding environment is good, and the service attitude is good.

The environment is good, the service of Mr. Tan at the front desk is very good

There are two problems with this hotel: 1. Don't book the basic big bed room in their family. It costs more than 400 in normal times and more than 500 in holidays. This room type is very bad and not worth experiencing. To book, you can only book the superior double room and the room on the third floor of the villa. A villa has three room types and three rooms. The first floor is the living room and the pool, the second floor has two pairs of doors, which are the poor basic room type double room and the superior double room, and there is another room on the third floor. This time, the four of us booked two basic double-bed rooms, and we stayed on the 2nd of January at a price of 581. After arriving at the hotel, we were told that there was only one villa in each of the two basic double-bed rooms, and the four of us had to live separately. They are in two different villas, so they upgraded us to a superior big bed room. On the 2nd day of New Year's Day, it was 938 yuan on Ctrip. Picture 1 is the photo of the upgraded 938 yuan superior big bed room. This room is very good and has an area The big view is good, the big bed is 1.8 meters, the dry and wet are separated, there are two windows for convection ventilation, and it is a south-facing room, which can be exposed to the noon sun. Another 581 yuan usually 481 basic big bed room sucks! The space is cramped and narrow, more than 10 flat rooms have a bed and bathroom of 1.50 meters, there is only one window facing the bed, there is no sun all day, and the room is damp and smells bad after taking a shower at night... 2. There was a problem with the water system: at night, only the first person in the whole villa took a hot bath, and the last three people washed their faces and feet with cold water in winter. The next morning, only one person took a hot bath, and the people behind couldn't, and all the cold water was released. I went to the front desk to check out and planned to take a bath in Lingya Hot Spring. I was told that the pipe was broken and the water could not be pumped up, so I can't take a bath today. Very bad! Although it was said that the bathing period was postponed for three months, the experience was greatly reduced. The hotel explained that more than 2,000 people came to take a bath on January 2, and the pump was broken. It took more than 1100 yuan to book two rooms, only two people took a hot bath, and they went to the hot spring the next morning and were temporarily told that they could not take a bath, which violated the interests of consumers, so they just postponed the bath for three months. Can the hot springs make up for it? Opening a hotel only considers making money at a high price, and the facilities and equipment cannot keep up with consumers. Such a hotel is not qualified.

The overall feeling of the hotel is very good Service is in place Thanks Tang Yanyan and Xu Yongkun, the two housekeepers!

The price is a bit low! General service, entertainment facilities have to pay extra! 851's honeymoon suite is just one room, including two tickets for Lingya Hot Spring! Will not come next time! The price is not proportional to the enjoyment!

But there is no hot water in the villa for six people after taking a shower? ? Called the front desk and said that if the hot water was used up, it would have to wait to be boiled again? Since it is for six people, there must be a lot of water consumption. There was no reminder before the check-in. The weather is ten degrees, and the bath is directly turned into cold water. I have never encountered such an operation. When I woke up at 8:00 in the morning, I suddenly saw the service staff enter the yard by themselves to pick up water from the faucet? And this kind of operation? ? There is no privacy at all. The overall service is also very mediocre, really mediocre. It seems that all the advertised facilities in the resort area are available, but they are really limited to "yes".

There is no hot water, no refrigerator, the yard of the 6th room is very small, the bed is also small, and the cost performance is low.