Novotel Chartres

Executive room clean and well equipped (apart from broken safe) but dinner ruined by roaming dogs sniffing around our feet in the restaurant. No segregation of dogs to one area. Service variable, Accor seem to be struggling to get staff like everyone else. Parking good, location by A11 motorway very convenient. No-one seems to know what the express breakfast is. The Accor restaurant menu seems universal across their properties and after a few stays the choice is exhausted. A good place to stay to visit Chartres as the bus stop to the centre is just outside the property.

Really impressive Novotel with a great bar and restaurant. This was one night stopover after arriving in Paris from Australia. Wasn’t expecting much and the location didn’t appeal but once closer and inside it was a standout quality Novotel. Would recommend if wanting a night outside of Paris before and after travelling.

Hotel was great but the food for dinner and breakfast was poor, cold and some was inedible which was a shame

Great stop off hotel with the kids. Clean & comfortable with helpful, cheerful staff.

Just a dull average hotel. The bar and restaurant area was being refurbished, so not what one would hope got after a long drive. Food though was quite pleasant. Breakfast poor, run out of various items and slow to replenish. Beduncomfortable, room really freaky, but clean. Only two little tiny milks for coffee in the room, and only two instant coffee things, really very mean considering the cost which was approaching 170 euros for the one night. Staff ok, sort of helpful. Just really poor value.

The evening menu was a little poor for my tastes so had to eat out each night. And i wasnt able to get an arranged early breakfast as i had to leave early to catch ferry. Otherwise room was very nice and staff were very friendly.

We used this as an overnight stop and the service is disgusting. We had eaten a heavy lunch earlier in the day so requested some bar food. We were given a bar menu and decided on two croque monsieur. Even though they had given us the bar menu they then refused to serve us food in the bar and insisted that we go in the restaurant saying we could order it in there. On going into the restaurant we were told that bar food was unavailable in the restaurant. We had experience of the restaurant menu the previous night in the Novotel Narbonne, the menu is limited and does not cater for small meals. The staff did nothing to assist with providing some light food and appeared to not really care about it.Two French gentlemen who were at the hotel for business purposes and had overheard our conversations with the staff advised us not to eat in the hotel saying it was terrible. There was no manager on the premises only inexperienced reception staff and rude bar and restaurant staff. At the bar we had a Coke and a bottle of water, my wife was offered a plastic glass for her water and had to ask for a glass one. The person who served her just raised their eyes and slammed a glass down on the bar. This person turned out to be the restaurant manager. We are now sat in our room with no food as they refuse to provide room service which I thought was a requirement for a 4 star Hotel. The room is hot and humid as they have turned the air conditioning off. I have booked breakfast in the morning but now we do not wish to eat here so it will be interesting to see if they try to charge us for breakfast! Take our advice and don't stay here, 4 star hotel and 1 star service.

Stayed here many times en route to/from Spain. Accessible room and parking fine. We never want to eat anything elaborate late in the evening after a long drive and the basic omelette or hamburger choices suited us fine. Unfortunately, unlike other Novotels we've visited lately these options are no longer available. Pleasingly when we asked for omelettes the kitchen was able to oblige, but we feel we can't rely on this and travelled by a different route on the return journey.