B&B Hotel Chartres Oceane

"We spent one night in this hotel and it was a terrible experience. The heating was not working at all, while the outside temperature was below zero. Cold air was blowing directly from the air-conditioning unit, making the room freezing and extremely noisy. The night was unbearable. When we reported the issue to the staff, we specifically asked whether this was normal. We were told that the heating system simply needed time to warm up. We left for dinner and came back more than an hour later, only to find the room still just as cold. Had we been informed from the beginning that the heating would not work properly, we would have changed hotels immediately. Unfortunately, by the time we returned after dinner, it was too late to find another hotel, especially with a young child. Considering the price we paid, these conditions are completely unacceptable. No solution was offered, and despite requesting a refund or at least a commercial gesture, nothing was done. This was our first time staying in a B&B Hotels property, and it will also be the last. I will never stay in a B&B Hotels again."

Maunoury Citybreak