Hotel Maderno

The room was clean and pretty. We had a beautiful view of the garden. The staff is very kind and gave us a lot of advice for planning our trip better by motorcycle. I highly recommend this hotel and its restaurant. I loved the cacio e pepe very much!

The two gentlemen on reception who are either the owners or managers, are not really suitable for front of house. The hotel had been nicely modernised inside. The rooms ( I think ours were basic ) were small, but clean . The pillows were so hard it was like sleeping with your neck on a kerb. The pool area was lovely, towels were available. The food. Breakfast was fine, the evening meal was another story. We made the mistake on the first night of having a drink before our meal, going into the dining room at about 8.15. The room was empty and very little food left. The following nights we went earlier, but the food was very poor. Dishes that you were not sure what they were, a tray of pasta in a tomato sauce, but overall, very unappetizing. Dessert was lucky of their was any, or frozen centre in the cake. The waiting staff were in need of some training, clearing one or two plates here and there, they were vey inefficient The saving grace of this hotel is Angela who worked in the bar/pool bar. She was enthusiastic, efficient, funny, chatty learning english as she went along, she is an asset to the hotel. The final unbelievable moment was paying our bar bill They didn't take cards ! A hotel of this size didn't have a card reader. we were told this information was in the room in the room information booklet in the room. ( we obviously hadn't read this ). In this day and age it was incredible that a hotel of this size cannot take card payments.

This has to be one of the worst hotels I have ever stayed in over 40 years. It is a shabby, tatty, dirty, dated run down dump. I stayed in room 301 , the single room located directly above the hotel entrance, top floor. The bathroom was ok slightly dated but clean as it was fully tiled, the only issue was the shower door came off the runners , ever morning leaving it hanging on only by the top links on the door, not good and potentially creating a high risk of fall off altogether, glass everywhere in a bathroom. The single bedroom certainly requires a lick of paint, I think that the ceiling has been partially painted on the wall edges as it is an off white colour, the remainder of the ceiling covered in polystyrene tiles are still engrained in nicotine stains. I attempted to open the floor to ceiling window blinds, one of the 5 blinds simply fell off. I tried to open the Victorian nets at the windows to all light in, the net poles fell an both items remained off for the remainder of the week. The gloss paint work on the window frames and doors has not been touched in the last two decades, yellow and badly nicotine stained, The windows are the original frames , hence they do not close correctly, the hotel is on a main road, get used the the noise. Internet connection, sometimes ok, but mainly very poor, intermittent throughout the week. The food, I was Half Board, I only ate 2 evening meals in the whole week, actually I did not eat them as the food was disgusting, the presentation of the courses was a poor man’s Master Chef , the standard of the actual food was the worst I have ever had even a basic Blackpol B&B during the illuminations is 100% better than this hotel, you do not get a drink with your meal, 4 Euros for tap water, 16 Euros for a bottle of wine that is 4 euros from the supermarket over the road. breakfasts where ok, but do not expect a full English and the scrambled egg is the egg powder left over from the end of the 2nd world war, about the time this hotel was in-depth cleaned. You may ask well ask why I did not complain, none of the staff, well I only seen 4 ladies working there spoke English, or pretended they didn’t, tried to get my point across, waste o& time. The staff were not even supplied with a sensible hygienic work wear, the same lady served me every morning and the couple of evening meals I had in her purple fleece over the 7 days, I ended up spending 50 / 60 euros poverty the following 5 evenings eating out, a spend I did not foresee. Not even a thank you from the girl on receptionist when paying my bill and 28 euro tax on leaving for my return journey this morning. This accommodation is bleak, take it from me and give it a miss ,