Guest User
August 27, 2021
My partner and I visited Eberstein Castle on August 21, 2021 for dinner in the castle tavern. The reception by a waiter was very friendly, but what we had to experience afterwards was an impertinence that I had never experienced before. The waitress who served us could see that she didn't feel like it, because she was extremely unfriendly. We ordered an appetizer, which was absolutely amazing, it just tasted great. We both ordered Wiener Schnitzel for the main course and I have to say that I have never eaten such a miserable Schnitzel in my life. The lady at our next table must have had the same experience, because she complained in a very friendly manner to the waitress just mentioned, who reacted extremely unfriendly, defiantly took the lady's plate away and left offended and grumpy. When I finished my meal, I put the plate on the side where it wouldn't stand long, because the waiter came and took the plate away with a malicious look, without asking if it was tasty. I complained to another waiter about the schnitzel and the extremely unfriendly waitress. The waiter sympathetically accepted the complaint and apologized profusely for the waitress' misconduct and the poor quality of the schnitzel. He brought us a drink, which was on the house and apologized again in all form. Unfortunately, the chefs seem to be able to prepare fried foie gras, etc., but they can no longer manage a simple schnitzel or clever fried potatoes. In case we visit this great location again, we definitely won't let this rude and unmotivated waitress serve us again. Unfortunately I forgot the name of the waitress but she was short, fat and snappy.
Original TextTranslation provided by Google