ertan kartal
December 28, 2023
The exterior of the hotel is really nice and we made a reservation based on the information we obtained from the internet. However, the attitude of the employee named Fridevs and our customer service experience were not very satisfactory. Fridevs is not open to criticism, approaches customers with personal perceptions, and his communication often has a negative tone (he speaks to the customer as if scolding). His reluctant and fast speech was disturbing, especially during the tour of the hotel. Not to mention the problem we had with the bath; We made a reservation for a separate Turkish bath as two families, but we did not use this service because we were given a limited time (half an hour). As 508 and 509, we leave our rights to Ms. Fridevs, let her use it to her heart's content, we have come to the conclusion that she may need it while going up the elevator together. The room cleaning and the helpfulness of the staff at breakfast were a positive experience. Especially the cleaning ladies and the breakfast staff were lovely, their efforts should be appreciated.
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