Lavande Hotel (Guangzhou Panyu wildlife world store)

Lavande Hotel (Guangzhou Panyu wildlife world store) Reviews

Lavande Hotel (Guangzhou Panyu wildlife world store)

No.595 Dashi Section of No.105 National Highway, Guangzhou, ChinaView Hotel Details
Lavande Hotel (Guangzhou Panyu wildlife world store)
Lavande Hotel (Guangzhou Panyu wildlife world store)Lavande Hotel (Guangzhou Panyu wildlife world store)Lavande Hotel (Guangzhou Panyu wildlife world store)
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Lavande Hotel (Guangzhou Panyu wildlife world store) Guest Reviews

4.4/5
2230 review
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.4
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All Reviews(2230)
Positive reviews(2062)
Reviews with photos/video(267)
Convenient location(441)
Friendly front desk staff(147)
Large rooms(142)
Average sound insulation(114)
Perfect for kids(113)
Convenient parking(55)
Great location(48)
Nice toiletries(18)
Negative reviews(168)
SG ATan
Family Room
Stayed in Dec 2023
Family
1 review
3.5/5
Posted on Dec 10, 2023
Hotel is very closed to Chimelong Safari. Just next to it. Nearby 5-7 mins walk is a mall with many shops, supermarket and restaurants. Hotel is rather old. Sound proofing is not very good. Basic cleanliness is fine. But if you are not fussy, is an acceptable hotel for the price.
Response from Property: Thank you for your stayand comments, very sorryto bring unpleasantexperience to your stayXiaofeng will be careful tocorrect the shortcomingsand deficiencies, hopethat you can chooseXiaofeng home againexperience the change ofXiaofeng, looking forwardto your visit again.
Anonymous User
Deluxe Room (2 Beds)
Stayed in Apr 2023
Family
8 review
2.2/5
Posted on Apr 19, 2023
The hotel is located with a walking distance to Chime Long safari park which is convenient for family visitors. However, the room condition is not meeting the basic requirement. My room’s has a big area where the wallpaper has been ripped off showing the mouldy wall. The bed and pillow were not comfortable. The room was not well cleaned with dust. During the night, the noise from disco club located downstairs has significantly disturbed our family although I have requested a quiet room when I checked in with reception. I will not come back again.
Response from Property: First of all, thank you for giving Xiaofeng a comment during your busy schedule. Seeing that your parents gave Xiaofeng a bad review, Xiaofeng felt extremely uncomfortable. Regarding the health problems feedback from your parents, Xiaofeng will also strengthen rounds and do a good job in rectification. Regarding the noise problem, Xiaofeng has provided sound-proof earplugs at the front desk here. You can call the front desk to inform about the noise problem. Xiaofeng will immediately feedback to the bar to turn down the volume. I'm sorry to make my parents have an unpleasant check-in experience, and I hope that you can give Xiaofeng a chance to rectify it. I wish you a happy life.
Anonymous User
Superior Boutique Room (2 beds)
Stayed in Jul 2023
Family
5.0/5
Outstanding
Posted on Aug 4, 2023
mmmmm
Guest User
Superior Boutique Double Room
Stayed in May 2024
Couples
29 review
5.0/5
Outstanding
Posted on May 12, 2024
The front desk service was super good. They helped us upgrade the room type for free and gave us breakfast. They also helped us get a new room card when we lost it! The hotel is very close to Chimelong Zoo. This trip was super pleasant. I will choose this hotel again when I come to Guangzhou in the future!
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Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to seeing you again and we will serve you wholeheartedly!
Guest User
Superior Boutique Room (2 beds)
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 10, 2024
The room was very clean. We arrived at the hotel in the early morning and the room was well prepared. Breakfast was also provided. It is also close to the park and can be reached on foot. Cheap, convenient and clean.
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Response from Property: Thank you for your praise of Fenger. Your encouragement will be the driving force for our continuous progress. Fenger's room has many small surprises! Electric curtains, touch panel switches, everything is designed for convenience, and there is Bluetooth music! You can lie down and enjoy beautiful music. Thank you again for your high praise for the travel lifestyle we created for you. I wish you happiness. Come back to "home" often if you have the opportunity!
Guest User
Queen Room
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on May 4, 2024
The hotel is in a very good location, separated from the Xiangjiang Hotel by a wall, and very close to the safari park. The room is clean, the soundproofing is good, the front desk service is enthusiastic, there are small gifts for children, children's slippers and toothbrushes are prepared, the hotel breakfast tastes good, there are also large supermarkets and shopping malls nearby - Wanmin City, I recommend staying here when you come to Chimelong
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Response from Property: Dear friends: Hello! Thank you for your full five-point evaluation. We will continue to work hard with your encouragement and support. I believe we will do better! Thank you for your continued support! I wish you a safe and happy life!
Anonymous User
Superior Boutique Room (2 beds)
Stayed in Apr 2024
Family
1 review
4.2/5
Very Good
Posted on May 6, 2024
Although we arrived late, the hotel also thoughtfully upgraded us to a family room with an exterior window. The sound insulation was good, the beds were large enough and could be joined, which was very suitable for families with multiple children. It was also very close to the park, and the park entrance was next door.
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Response from Property: Dear friend: Hello, your praise is the best encouragement to us! Your convenience, your happiness and your satisfaction are our pursuit! We will continue to work hard to create a more comfortable stay space and make continuous progress to treat every guest as a family. We look forward to seeing you again~ If you think Xiaoli is good, you can recommend it to your friends. , looking forward to your return ~ and looking forward to your next 5-point review!
Guest User
Deluxe Double Room
Stayed in Apr 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 30, 2024
First of all, the service is very good. It is not a holiday, and I directly upgraded to a 2.7-meter king-size bed😁 It is very close to Chimelong Zoo. I don’t think it is closer than this hotel. Luggage storage and baby stroller rental are all in place. It’s great to travel during off-peak hours! Haha
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Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Guest User
Superior Boutique Room (2 beds)
Stayed in Apr 2024
Friends
6 review
5.0/5
Outstanding
Posted on Apr 21, 2024
I like it very much! It is very close to the park, clean, tidy and spacious, and the room card is also very cute. The bed is very big, there are many delicious foods nearby, and takeout and convenience stores are convenient. The staff are also very enthusiastic
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Response from Property: The happiest thing for Xiaoli every day is to see your praise. Your praise is like a clear spring that nourishes our hearts. Xiaoli will work harder, constantly improve herself, and perfect herself. Your praise is the greatest to us. Affirmation and encouragement, Xiaoli is very much looking forward to Qingqin’s next visit.
Guest User
Deluxe Room (2 Beds)
Stayed in Apr 2024
Family
4 review
5.0/5
Outstanding
Posted on Apr 13, 2024
The location is very good, very close to the north gate of Chimelong Safari Park, about 10 minutes walk. It is very convenient to take the small train from the north gate to enter the park, and finally take the cable car from the Panda Park Station back to the north gate. You can walk back and forth from the hotel to Chimelong Safari Park.
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Response from Property: Thank you for falling in love with Xiaoli at first sight! Beautiful time, you will meet someone's eyes inadvertently, and you will be sailing in the words. I met you unexpectedly this time. Thank you for this fate. We will cherish it even more and look forward to seeing you next time! Wish you: be well!
Guest User
Deluxe Double Room
Stayed in Mar 2024
Family
2 review
4.5/5
Great
Posted on Apr 3, 2024
It's OK, very close to the zoo, but there is no refrigerator, alas It's OK, very close to the zoo, but there is no refrigerator, alas It's OK, very close to the zoo, but there is no refrigerator, alas
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Response from Property: I'm very sorry to give you a bad experience. I hope it won't affect your mood during this trip. If you need a refrigerator during your stay, you can call Xiaoli to add a refrigerator to your room. Xiaoli will definitely convey your concerns to the relevant department. Department, negotiate a rectification plan, and hope to have the opportunity to serve you again!
Qizhuobaimadehouzi
Superior Boutique Room (2 beds)
Stayed in Mar 2024
Family
8 review
1.5/5
Posted on Mar 29, 2024
Facilities: very old Hygiene: very general with odor Environment: dim, this lighting design Service: really needless to say, the service is terrible When we checked in, we were asked to change rooms three times. We waited for half an hour before someone was arranged to deal with it. It was fine if they came to deal with it, but they didn’t know which room it was, and it was delayed for a long time. The children were soaked, and they didn’t know how to arrange it first. They arranged a room without windows. Later, someone said that they wanted to upgrade us to other rooms. Why didn’t they arrange it all at once? What’s the point of putting down all the things and changing the room? After communicating with the people behind many times, the service was okay. It was considered to have handled the matter (the sewer was also blocked, and it was also handled). In short, there are many rooms on the floor, but there is only one elevator. It takes half a day to walk to the room. Then there is a bar downstairs. According to the reviews, theirs is open until more than four o'clock in the evening. I fell asleep and woke up still moving and snoring. Anyway, the sleep quality is not good, so I don’t recommend staying here. The only advantage is that parking is very convenient and free. It is right next to the entrance of the zoo, and the location is very good.
Original TextTranslated by Google
Response from Property: Good afternoon, dear~ Many times, there will be things that Xiaoli doesn’t do well~ I hope you can point out that Xiaoli can improve immediately. Since Laifeng uses warm-toned lights, it’s a bit dark, but Xiaofeng’s home project is also here. We will gradually replace the white lights. In addition, Xiaoli will definitely check the service issues mentioned by Qinqin. I’m sorry that I couldn’t give Qinqin a good stay experience. In terms of hygiene, Xiaoli will immediately urge the guest rooms to inspect and rectify. In order to improve Qinqin, Dear friends, during your stay, there was a noise issue from the bar. If you have any questions, you can contact us. The hotel switchboard is on duty 24 hours a day. We will try our best to help you solve the problem as soon as possible. , will also coordinate room changes for you, and will notify the bar to turn down the volume. Xiaofeng’s also provides soundproof earplugs for free. It is Xiaofeng's fault that you failed to provide a good accommodation environment for you. Xiaofeng and all the staff would like to apologize to you~~
Guest User
Superior Boutique Room (2 beds)
Stayed in Mar 2024
Family
7 review
5.0/5
Outstanding
Posted on Mar 28, 2024
The room was clean. The hotel upgraded the room. The carpet was a bit dirty and the water smelled. Fortunately, it was very close to the zoo, about a ten-minute walk away. Next to it was the Chimelong Xiangjiang Hotel. It was very quiet at night and convenient for travel. There were not many types of breakfast, but it was filling. If you need to see wild animals, you can stay here. It's very convenient
Original TextTranslated by Google
Response from Property: Dear, good evening~ Thank you for your strong support to Xiaoli. Your satisfaction is the driving force for the hotel to move forward. Needless to say, just come here often! I wish you a good mood every day! Hygiene is the red line of the hotel. Xiaoli immediately urged the room manager to strengthen rectification and prevent this situation from happening again. I hope you will forgive me for the poor reception this time. Finally, I wish you a happy life!
Guest User
Superior Boutique Room (2 beds)
Stayed in Mar 2024
Family
3 review
5.0/5
Outstanding
Posted on Mar 28, 2024
Facilities: Take a taxi and deliver directly to the hotel lobby, carry luggage, and the facilities are pretty good Hygiene: The bathroom is clean. Environment: My room was upgraded to a 2.7-meter king-size bed room with an area of ​​50 square meters and a good view outside the window Service: Call 01 for the service room and the front desk will solve the problem quickly. The washing and drying room is opposite the room I stayed in. The room fee is less than 300 yuan, which is really beyond expectations. It must be rated five stars, and the cost performance is very high
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Response from Property: Xiaoli can see from the lines in your words that you and your family must be warm and considerate people. Xiaoli has used the best things for your experience. Your and your family’s feelings and satisfaction are the best for Xiaoli. The biggest affirmation! Xiaoli will continue to work hard! Let’s meet next time~~
Guest User
Superior Boutique Room (2 beds)
Stayed in Mar 2024
Family
6 review
5.0/5
Outstanding
Posted on Mar 26, 2024
The room is big, the toilet is also big, the front desk lady is also very nice, she upgraded our room for free, the room also provides children's toothbrushes and slippers, which is very good, the toilet and room can be connected to Bluetooth to listen to music, the curtains are fully automatic, it is also very good, if the lights are brighter, it will be perfect
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Response from Property: Seeing you comment so carefully, Xiaoli also feels warm. Here is a gift of a kiss. Please check it carefully~~~ I deeply hope that every customer can share their good feelings like you and have fun alone. Have fun, why don’t you all have fun~~ We are gradually replacing the white lights, welcome you to come again!