Infanta Mercedes Reviews

Very good hotel for a 2 star. Somewhat far from the center but well connected by Metro and relatively close to the Bernabeu. Very good breakfast of quite a quality with normal variety, neither scarce nor in an exaggerated amount of products. Simple rooms with some room for improvement but generally comfortable. If you get a good price it is highly recommended.

It's rare to have such a good room at this price. I will come again.

Very quiet area. Functional hotel for accommodation.

Unbeatable trea**ent by the hotel staff, the questions we had about the city were answered and even the ones that they didn't even hear us answer at the time, they looked for them to tell us. The room was very clean and tidy. In short, it is much superior to other hotels in the same category. Very affordable prices and peace of mind. Without a doubt we will repeat.

Really very good service, they guide you on the best route to your destination, very close to the Santiago Bernabeu and with nearby places where you can find everything.

The room is not big, but it is relatively hygienic. There is a small refrigerator, no toothbrushes, no quilts, only blankets, the attitude of the service staff is very good, the front desk is also very enthusiastic, answer all questions, and there is no problem in English communication. There is line 1 nearby, which can be reached in six or seven minutes. Line 10 is a bit farther away, and arrived in less than 10 minutes. The supermarket is also very close, the surrounding area is very quiet, and the rest is good! Overall the price is good!

Very clean hotel and excellent staff service.

Excellent little hotel in a great area. Plenty to see and do nearby, close to shops, bars, restaurants, and transport links. Has everything you need for a comfortable stay. Not fancy, but very good value. Staff were friendly and helpful. Couldn't fault anything really, apart from a few tatty bits here and there in the room; however, it was very clean.

I spent my last night in Spain at the Infanta Mercedes hotel and had a pleasant stay. A 5-minute walk from the Tetuan metro station, it makes it super easy to get to either the airport of the two train stations. Since I had a flight the following morning, this made it quite convenient to make my way to the airport. It was a bit expensive for a single room, but cheaper than most similar hotels in Madrid. The room was more spacious than expected for a single room, and came with A/C, a small tv, and a mini fridge. The bathroom showed some signs of age, but was clean and suited my needs. They offer a buffet breakfast for 7 euro in the morning, but I was leaving too early to try it. Though public transportation will take you anywhere, the Infanta Mercedes hotel might be considered a little far from the action for those wishing to explore Madrid. But for a short stay, it was exactly what I needed.

I stayed 10 days in that hotel. I changed rooms several times because of ongoing issues but that is not even something I want to complain about, what I want to complain about is the treatment and insults I got from the younger boy a reception worker and a very outspoken cleaning lady, small, dark skin who at first I thought was the boss of the hotel based on her behaviors. In one of the rooms I stayed, the air conditioner stopped working in the middle of the night, it was very hot, I called the reception, no one could help me. In the morning hours the air conditioner came back to life but at the same time it came very unpleasant smell, my whole room smelled like a public toilet. I called the reception back, the boy picked up annoyed, I explained what was happening and if someone could come up and do something about it, he refused, saying he can give me again another room but right now all rooms were full and I had to wait, so I did but the smell was impossible to stay in. After some time I called back again asking if rooms were available, he picked up again annoyed not even willing to talk, I do understand if there are no rooms available there is nothing to do, but his attitude was rude. At some point the room stank so bad I came out and waited in the corridor, I came across the cleaning lady who I asked if she could come to my room and see about the air conditioner because I didn’t understand what was happening, whatever I said to her, she answered abajo on repeat in a demanding way, I was thinking, well it looks like everyone is in a bad mood here today. She came down with me, that boy came to the reception and had a meltdown in front of me, his hands were shaking, freaking out telling me that I have to understand there are no rooms available, all I asked was for someone to come up to the room and check the stinky air conditioner. I went back to the elevator, and those two couldn’t wait and talk bad behind my back, I came back telling them I understand Spanish, he said, we don’t talk about you but about the rooms, I went back upstairs, I got a new room, wanted to take a shower, but the head shower was bad, the water pressure came just from the middle hole and it was impossible to regulate it, I called him asking if he could exchange the head shower as in other rooms they worked well, he came up angry, telling me with a straight face that the head shower is working good, he again had a complete melt down shouting at me if I don’t like the rooms, I should look for another hotel. Afterwards he came back with another head shower with the bossy cleaning lady both insulting me loca, que loca, muy loca on repeat, wondering what was my actual problem, thinking I don’t understand Spanish, I couldn’t believe my ears and my eyes, I never got such a treatment in a hotel before. After some time I left the room, the cleaning lady was on the same floor, seeing me and continuing saying loca on repeat. After two days I had to change again this time there wer

Simple hotel, nice and clean and well located. At the hotel description they state that there is a parking lot available to customers, however when i arrived it was told it was full. So, i had to park on the street in a paid public park, which is incorrect. Don't get fooled, if you're looking for an hotel with parking for your car, do not book this one.

We stayed only one night because we returned to Madrid from a long plane trip and we needed an affordable hotel close to Chamartín station. I expected the room to be much better. The courtesy chair on the left had dirt as soon as you entered. The ceiling had cobwebs. The sheets were clean but looked quite worn. One of the closet doors was broken. The bathroom door frame was swollen, like when water leaks out of the bathroom and the wood swells. We didn't say anything at reception because we arrived at 1 in the morning very tired but I admit that it was not what I expected. If you are looking for a hotel to just sleep one night, that's fine and given the way the prices are in Madrid, well... we accept it. The neighborhood looked good and right next door there is a cafeteria for breakfast. Strong points: location, 24-hour reception and price To improve: facilities

The hotel is very well located, 5 minutes away there is a metro stop that goes to Puerta del Sol. Very quiet neighborhood with many places to eat. There is a good quality price relation. We will return without a doubt

We spent one night in this hotel and the truth is that we can't fault it too much. It's basic, but it was clean and in a fairly quiet area. The beds were good, there was a refrigerator, TV, suitcase holder, safe, armchair, chair and desk. The wi-fi and especially the air conditioning are very appreciated. The bathroom was also clean, with gel/shampoo, bathtub/shower and hairdryer. Perhaps the only drawback is that it is not cheap for a two-star hotel, but it is true that Madrid has become very expensive. It has good connections, with the Tetuán Metro stop about 5 minutes away. Special mention for the breakfast waitress, who despite arriving at the last minute, treated us very very kindly. People like that are nice. We still made it in time to grab something from the buffet, which was worth it for, I think, 7 euros.