1-1 Otemachi, Hakodate City, Hokkaido, 040-0064, JapanView Hotel Details
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Gran Palette Hakodate Guest Reviews
4.2/5
Very Good
65 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.2
Service4.2
Cleanliness4.2
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All reviews(65)
Positive reviews(10)
Reviews with photos/video(3)
Clean and tidy(7)
Negative reviews(1)
Anonymous User
Standard Double Room (No Pets Allowed)
Stayed in Nov 2024
Couples
4 review
5.0/5
Outstanding
Posted on Dec 11, 2024
nice service and friendly staff.
Room was small but cozy and clean, close to all the main attractions and morning seafood market.
free coffee machine available at 1st floor..
Guest User
Standard Twin Room (No Pets Allowed)
Stayed in Sep 2023
Family
7 review
4.0/5
Very Good
Posted on Nov 1, 2023
Cute decoration at the lobby area with toy for children. Wide room and clean. The parking lot is far from the hotel building.
Response from Property: Hello! Thanks for sharing your thoughts! We're glad that your family had a very good time here in Hakodate! It's also awesome to hear that your kids enjoyed the cute toys! We appreciate your feedback and we are looking forward to meet you in your next visit to Hakodate!
Guest User
Standard Double Room (No Pets Allowed)
Stayed in Jan 2024
Couples
5 review
5.0/5
Outstanding
Posted on Feb 17, 2024
Very nice atmosphere, the free drinks available in the lobby lounge were a treat. Clean rooms with a nice vintage vibe.
Response from Property: Thank you for your kind words! We're glad that you loved the vibe! The free drinks in the lobby lounge are our little treat to make your stay even better! We hope to see you again in your next trip to Hakodate!Gran Palette Hakodate
Guest User
Standard Twin Room (No Pets Allowed)
Stayed in Jun 2024
Couples
1 review
4.7/5
Amazing
Posted on Jul 5, 2024
I was very satisfied with the trip. If I go to Hakodate again, I will stay here and choose the suite room my mother stayed in.
Original TextTranslated by Google
Response from Property: Thank you for staying at Grand Palette Hakodate. We are very pleased that you had a comfortable stay. Our hotel offers a variety of room types, so please feel free to use our services again at any time. All of our staff look forward to welcoming you back. Grand Palette Hakodate
Guest User
Deluxe Twin Room (No Pets Allowed)
Stayed in Aug 2023
Travel with friends
11 review
2.7/5
Posted on Sep 25, 2023
The location of the hotel is a bit remote, and I didn’t expect that there would be no room service during my stay. Even the towels and bath towels had to be changed downstairs by myself. Although there is a free coffee machine and hanging ears on the first floor, the quality is really not good, and there is no smell of coffee at all. No, the biggest advantage of the room is that the bed is really big, the toilet is good, and the space is large, but nothing else is good.
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Guest User
Standard Double Room (No Pets Allowed)
Stayed in Jun 2024
Solo travellers
33 review
4.0/5
Very Good
Posted on Jul 16, 2024
The room is relatively clean and quite satisfactory. Like it.
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Wawaying
Standard Twin Room (No Pets Allowed)
Stayed in Jan 2024
Travel with friends
11 review
5.0/5
Outstanding
Posted on Feb 23, 2024
It is close to the "Usamaichi" train station. It is a little inconvenient to drag luggage from the JR station in the snow. Kanamori Warehouse Hachimanzaka and other attractions are within walking distance ~
The room is very large, and two large suitcases can be spread out without any pressure. There is no cleaning service during the stay. Towels can be changed in the self-service area, and there is also self-service free tea in the lobby.
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Response from Property: Hello! Thank you for sharing your detailed feedback! We are happy to hear you found our hotel conveniently located near attractions like the Kanemori Red Brick Warehouse! We hope that you've tried our recommended beverages like the coffee that has the coffee bean that is originally from Hakodate! We look forward to welcoming you back for another enjoyable stay!Gran Palette Hakodate
wtwりな
Family Suite (No Pets Allowed)
Stayed in Jul 2023
Family
5 review
3.5/5
Posted on Aug 23, 2023
It was a room that kids would love! When you enter the building, there are cute modern decorations, and the security seems to be good at night. Although we didn't head there, there seems to be a hidden spot and barbecue facility on the rooftop! Has the inside of the building been renewed? Old like new? I think the housekeeping was good, but the pillows smelled kind of dusty, so I couldn't lie down on my stomach (^^;; Children who were tired of sightseeing for adults in Hakodate had fun when they returned to the hotel. I think it's a great place! It can accommodate a large number of people, so if you're traveling with your grandparents, it would be a great place to stay! However, please note that there is no hot spring!
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Anonymous User
Standard Twin Room (No Pets Allowed)
Stayed in Nov 2023
Travel with friends
20 review
4.0/5
Very Good
Posted on Jan 1, 2024
The location is okay. The room is relatively old, but very clean. This hotel does not have room cleaning service. You may have to buy new towels downstairs. Overall, it is okay.
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Response from Property: Thanks for sharing your thoughts! We appreciate your feedback on the location and cleanliness! We hope that you had a fun moments in Hakodate and tried many exciting things!Gran Palette Hakodate
Anonymous User
Standard Twin Room (No Pets Allowed)
Stayed in Nov 2023
Family
9 review
5.0/5
Outstanding
Posted on Dec 17, 2023
The hotel is clean, the rooms are big, and the service is good!
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Guest User
Standard Twin Room (No Pets Allowed)
Stayed in May 2023
Other
9 review
4.5/5
Great
Posted on Jun 26, 2023
The room is spacious, free drinks and coffee are provided on the first floor, including apple juice and grape juice, which are delicious