To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.6
Service4.9
Cleanliness4.8
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All reviews(88)
Positive reviews(28)
Reviews with photos/video(17)
Awesome stay(16)
Friendly owner(16)
Relaxing hot springs(8)
Awesome rooms(6)
Guest User
Deluxe Room With Indoor Hot Spring Bath(Kumoi)
Stayed in Aug 2024
Couples
43 review
4.7/5
Amazing
Posted on Oct 2, 2024
From the moment upon entering our room we felt the relaxation which comes from a healing place. Everything felt and was great. Great staff, dinner,breakfast, hot spring, garden...
Anonymous User
Shiranso-Premium Room With Open-Air Bath C
Stayed in Jul 2024
Business travellers
103 review
4.2/5
Very Good
Posted on Aug 3, 2024
Very cool and I would like to have some more fun with it
Liang
Stayed in Dec 2023
Family
4 review
5.0/5
Outstanding
Posted on Jan 10, 2024
Great onsei experience and wonderful food
Guest User
Stayed in Nov 2023
Family
2 review
4.2/5
Very Good
Posted on Dec 19, 2023
good to have its private onsen in the room
htaihxy
Deluxe Room With Indoor Hot Spring Bath(Kozue)
Stayed in Dec 2024
Family
72 review
5.0/5
Outstanding
Posted on Jan 30, 2025
Facilities: Complete, all drinks are free, and there are coffee bags and matcha bags.
Service: The front desk personally took us to visit our room.
Environment: Located on the mountain, the environment is elegant.
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Guest User
Standard Twin With Hot Spring Indoor Bath (Tamakazura)
Stayed in Oct 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Nov 29, 2024
A very satisfying solo trip! One night and two meals are very good, and the total price is reasonable. I like the waiter Suzuko very much, the service is very thoughtful, and I was reluctant to leave when I left.
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6/15
Ergouzibuzhengjing
ASHIKARISO-Premium Room with Open-Air Bath A
Stayed in Sep 2024
Travel with friends
53 review
5.0/5
Outstanding
Posted on Oct 27, 2024
Superb, the most satisfying hot spring hotel in this trip to Japan. The water quality of the hot spring is excellent. You can see a lot of sulfur floating on the surface. My skin feels better after soaking. The service of the hotel is also great. It has a long history and many collections of its own. You can shower with your eyes closed.
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6/8
Guest User
Shiranso-Superior Room With Bathtub
Stayed in Oct 2024
Business travellers
4 review
4.2/5
Very Good
Posted on Nov 10, 2024
The room is relatively old. If you want to experience the life of ancient Japan, it is a good choice. There is no shower in the room and the bed is too low.
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Guest User
Deluxe Room With Indoor Hot Spring Bath(Kumoi)
Stayed in Aug 2024
Business travellers
19 review
3.7/5
Posted on Sep 30, 2024
The service was good, but the breakfast and dinner were not tasty, and it was very quiet, so it was a bit scary to go in and out alone.
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Guest User
Stayed in Jan 2024
Couples
6 review
5.0/5
Outstanding
Posted on Feb 16, 2024
Very good experience, quiet and comfortable choice
There is a service at Hakone-Yumoto Station to deliver your luggage directly to the hotel. Then I relaxed and played for a long time. In the afternoon, I took the bus back to the hotel and took a bath in the hot spring. It was very comfortable and relaxing.
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mrlux
Stayed in Jan 2024
Travel with friends
59 review
5.0/5
Outstanding
Posted on Feb 19, 2024
I made a last-minute plan to go to Hakone for a hot spring bath while on a business trip from Tokyo. It was more beautiful than I expected! It just so happened that the hotel has a 360-year history limit, and every trace of history is revealed, which is very interesting! The service staff were very nice. The gentleman who checked us in and the ********* lady made us feel very friendly! The food is exquisite and delicious, and the portions are huge! Hope to have the opportunity to go again in the future🫶🏻
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Shishiing
Stayed in Nov 2023
Travel with friends
10 review
5.0/5
Outstanding
Posted on Dec 29, 2023
The service attitude is super good. The room I stayed in has an open-air hot spring, which is very comfortable for everyone.
The most worth checking out hotel on this trip from Tokyo to Hakone, and it is a century-old hotel from the Edogawa period with a history of 360 years. 100% source water-flowing skin-beautifying hot spring.
"One stay, two meals, one stay, one meeting"
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6/7
Guest User
Stayed in Jan 2024
Family
6 review
4.7/5
Amazing
Posted on Feb 7, 2024
The service attitude is very good and the scenery is pleasant
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Scott-src
Stayed in May 2024
Family
88 review
5.0/5
Outstanding
Posted on Jun 13, 2024
Accommodation and meals were excellent. Quaint accommodation, onsen, meals were all great. Staff were very friendly, heard it is a historic accommodation but it is well preserved and a very nice place in many ways.
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Guest User
Stayed in Oct 2023
Couples
20 review
5.0/5
Outstanding
Posted on Dec 22, 2023
A very satisfying hot spring trip. You can book a private bath at the front desk. The Japanese service is in place from the moment you walk in! The food for dinner and breakfast was also great. It was the most satisfying hotel on our trip!