HolidayInn Express Hangzhou Gongshu Reviews
HolidayInn Express Hangzhou Gongshu
No.220 Hangxing Road, Hangzhou, ChinaView Hotel Details
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1 night
HolidayInn Express Hangzhou Gongshu Guest Reviews
4.5/5
Great
802 review
Verified reviewsLocation4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All Reviews(802)
Positive reviews(774)
Reviews with photos/video(179)
Friendly front desk staff(79)
Delicious breakfast(62)
Perfect for business trips(27)
Convenient for shopping(14)
Close to metro(12)
Tasty restaurant(3)
TV was average(3)
Negative reviews(28)
Guest User
1 Queen Bed Standard
Stayed in Dec 2023
Business travellers
1 review
Outstanding
Posted on Dec 8, 2023
The environment is beautiful, the location is good, the transportation is convenient, and the rooms are comfortable and hygienic. Tina's service is very warm, and she is willing to provide all kinds of help and rich breakfast. The facilities are very user-friendly, the network high-speed signal is good, and the scenery outside the window is good. It's cost-effective. I'll stay there next time.Tina very good！！！[强]
Response from Property: Dear Guest,Thank you for choosing to stay at Holiday Inn Hangzhou Gongshu and sharing your stay experience with us. We are delighted that you have had a good time here. We are committed to a clean, friendly, and enjoyable stay experience, and constantly make changes according to the needs and expectations of our guests. Thank you for your trust and support. We sincerely invite you to choose Holiday Inn Hangzhou Gongshu for your next trip. All staff will continue to serve you wholeheartedly.Sincerely,Susan XuGeneral Manager
Marishkin
1 Queen Bed Standard
Stayed in Nov 2023
Business travellers
8 review
Outstanding
Posted on Nov 19, 2023
Usually stay at this hotel when need to spend one night as combination - reasonable price+service+ placement .
Response from Property: Dear Guest,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Susan XuGeneral Manager
Guest User
1 Queen Bed Standard
Stayed in Aug 2023
Business travellers
2 review
Posted on Aug 15, 2023
Good breakfast buffet...good coffee...about 15 min Walk to Metro line 10...hhas gym..has nice room me views
Response from Property: Dear Guest: Hello, thank you for choosing to stay at Hangzhou Gongshu Zhixuan Holiday Hotel. We are delighted to have you share your stay experience with us. It is an honor to learn that you have had a pleasant time here. We look forward to meeting you again soon, and all hotel staff will continue to serve you wholeheartedly. Sincere General Manager Xu Zheng of Hangzhou Gongshu Zhixuan Holiday Hotel
PranavDubal
1 Queen Bed Standard
Stayed in Aug 2023
Business travellers
2 review
Outstanding
Posted on Aug 8, 2023
This hotel is located very close to the metro. The check in was very smooth. Ms Zoe at the reception was very kind and super helpful. She even upgraded my breakfast to the Holiday Inn breakfast which was a lavish spread compared to the normal Holiday Inn Express breakfast. The property was clean. The room was spacious. Good amenities. I would definitely stay here again next time. Again a special mention to Ms Zoey for making my stay comfortable. House keeping staff was also kind to give me extra bottles of water.
Response from Property: Dear Guest: Hello, thank you for choosing to stay at Hangzhou Gongshu Zhixuan Holiday Hotel. We are delighted to have you share your stay experience with us. It is an honor to learn that you have had a pleasant time here. We look forward to meeting you again soon, and all hotel staff will continue to serve you wholeheartedly. Sincere General Manager Xu Zheng of Hangzhou Gongshu Zhixuan Holiday Hotel
James
1 Queen Bed Standard
Stayed in Apr 2023
Couples
2 review
Outstanding
Posted on May 6, 2023
This hotel is not in a super location, but it is in a nice location to be able to get to other areas easily enough. There is a shopping mall close, a park and several other things you can enjoy as well. The room was and hotel itself seemed very clean, the staff friendly, and breakfast was enjoyable overall. If you get the breakfast buffet, you will want to go to the main buffet and not the second-floor buffet which only has a fraction of the main buffet.
I would stay here again if I needed to go to Hangzhou and stay somewhere. For the price, honestly, it cannot be beaten.
I am truly sorry I did not take any pictures, but I can assure you it is well worth the money. A true bargain.
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Susan XuGeneral Manager
Midi
1 Queen Bed Standard
Stayed in Jul 2021
Couples
5 review
Outstanding
Posted on Jul 22, 2021
It was lovely . The manager spoke English . The reception was friendly . It’s super clean . The food is amazing it western buffet and also Chinese food. I would definitely go there again.
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Susan XuGeneral Manager
Flower of God
1 Queen Bed Standard
Stayed in Jul 2021
Family
14 review
Posted on Jul 17, 2021
Front desk service so fast, I loved the place so neat and clean I would go back again.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us at Holiday Inn Express Hangzhou Gongshu. Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully has failed to meet your expectations. Please accept our sincerest apologies for this incident.Sincerely,Susan XuGeneral Manager
Michellie
1 Queen Bed Standard
Stayed in Oct 2021
Friends
8 review
Outstanding
Posted on Oct 20, 2021
Amazing stay, good breakfast and great hotel service.
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Susan XuGeneral Manager
Mott
1 Queen Bed Standard
Stayed in May 2021
Business travellers
5 review
Posted on Jul 8, 2021
The hotel staff are very friendly. They were able to speak a little English which helped a lot. The room itself is clean and spacious. I initially booked for one night but then ended up booking an additional nights stay. The breakfast that is included is a buffet breakfast. The breakfast was alright. The food could have been warmer with a few more options. Overall, I was very happy with the hotel. I would book again.
Response from Property: Dear Guest，Thank you for bringing this to our attention. We appreciate your comments and will share these with our team so that we can continue to improve our breakfast. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Susan XuGeneral Manager
Renedelport
1 Queen Bed Standard
Stayed in May 2021
Couples
37 review
Amazing
Posted on Jul 4, 2021
This is always a good option for a one-night-passing-through type of stay. Check in is fast and convenient and staff are helpful!
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Susan XuGeneral Manager
Tats
1 Queen Bed Standard
Stayed in Oct 2021
Solo travellers
1 review
Outstanding
Posted on Oct 18, 2021
Excellent services for foreigners
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Susan XuGeneral Manager
Violet_Moon2022
1 Queen Bed Standard
Stayed in Aug 2021
Business travellers
4 review
Outstanding
Posted on Oct 17, 2021
Extremely good service and room
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Susan XuGeneral Manager
Guest User
1 Queen Bed Standard
Stayed in May 2024
Family
4 review
Posted on May 2, 2024
Overall it was quite poor, the bed sheets were not clean, there was no shower gel. The bathroom was separated by glass, and it was inconvenient to turn on the light. This was the worst stay in a Holiday Inn.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for choosing to stay at Holiday Inn Express Hangzhou Gongshu! We are deeply sorry that we failed to provide you with a satisfactory stay experience. Thank you for helping us find the deficiencies in our service. The problems you reflected have been fed back to the relevant depar**ents for active follow-up. If you have any needs in your next stay, please contact our guest service center at any time. We will complete the preparations to bring you a comfortable and satisfactory stay experience. Sincerely look forward to your visit again to witness the growth and progress of the hotel. All staff of Holiday Inn Express Hangzhou Gongshu will continue to serve you wholeheartedly.
Yours sincerely
Hangzhou Gongshu Express Holiday Inn
General Manager Xu Zheng
Guest User
Superior 2-bed Room
Stayed in May 2024
Family
37 review
Posted on May 2, 2024
I was with my kids and a bunch of luggage, and the hotel gave me a last room, which felt a little inhumane.
Picture 3 is the chair in the room, which is full of stains. It really affects my mood. Can't they deal with it?
Original TextTranslated by Google
Response from Property: Hello, thank you for choosing to stay at Holiday Inn Express Hangzhou Gongshu and sharing your stay experience with us. We are deeply sorry that we were not able to bring you a very pleasant stay experience this time. Due to the high occupancy rate of the hotel during the May Day holiday, we were unable to arrange an ideal room for you. We apologize again. If you have corresponding requirements for room type arrangements next time you stay, you are also welcome to call our guest service center in advance, and we will give you a more suitable room type. The other issues you mentioned have also been fed back to the relevant depar**ents for rectification. Each of our employees is committed to bringing a pleasant stay experience to every guest. We sincerely invite you to stay at Holiday Inn Express Hangzhou Gongshu again, and all the hotel staff will continue to serve you wholeheartedly.
Yours sincerely
Holiday Inn Express Hangzhou Gongshu
General Manager Xu Zheng
Yunxiulanzhou
Superior 2-bed Room
Stayed in Apr 2024
Family
12 review
Outstanding
Posted on Apr 2, 2024
The room is clean and sanitary, the breakfast is rich in variety, and it is very close to the Xiaohezhi Street Cultural District and the Qiaoxi Cultural District, where there are museums. Opposite the hotel is Metro Line 10, and it is also convenient to the airport.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for choosing to stay at Holiday Inn Express Hangzhou Gongshu and sharing your stay experience with us. Holiday Inn Express Hangzhou Gongshu is located in the bustling commercial center of Gongshu District, adjacent to Hangzhou North Bus Station, and only a few streets away from the Grand Canal Theater, Gongshu Wanda Plaza and other commercial areas. It is your best choice for business travel and vacation. It is a great honor that the hotel's high-quality service can bring you a satisfactory stay, and we will pass your recognition to our team members. We sincerely invite you to visit next time and look forward to bringing you more pleasant stay experience! Yours sincerely, Xu Zheng, General Manager of Holiday Inn Express Hangzhou Gongshu
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