Somerset IOC Hangzhou

Somerset IOC Hangzhou Reviews

Somerset IOC Hangzhou

No. 2477 Jinji Road, Hangzhou, ChinaView Hotel Details
Somerset IOC Hangzhou
Somerset IOC HangzhouSomerset IOC HangzhouSomerset IOC Hangzhou
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Somerset IOC Hangzhou Guest Reviews

4.7/5
Amazing
1139 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All Reviews(1139)
Positive reviews(1085)
Reviews with photos/video(289)
Large rooms(120)
Friendly front desk staff(66)
Lift was OK(35)
Perfect for families(34)
Loved the view(30)
Stayed multiple times(17)
Excellent room layout(14)
Awesome kitchen(9)
Negative reviews(51)
Bat Rosso
Deluxe Executive Suite - 2-Room
Stayed in Nov 2023
Friends
15 review
5.0/5
Outstanding
Posted on Nov 12, 2023
Family friendly hotel. Safe for kids and babies. Next apartment is residential building that has a lot pet dogs. Which was interesting for kids.
Response from Property: Thank you for choosing to stay at Ascott Hangzhou Shengjie International Office Center. We are honored to have such a wonderful stay at Hangzhou Shengjie. Your satisfaction is a great affirmation and encouragement to every one of our employees. The apartment is located in the core cultural life circle of Qianjiang Century City, with a river view of Qiantang River. It is only 1 km away from Qianjiang Century City Station on Metro Line 2. We are committed to creating a warm, comfortable and pleasant living environment like home for every guest, and sincerely look forward to your next visit.
Yong
Deluxe Executive Suite - 2-Room
Stayed in Dec 2023
Family
3 review
5.0/5
Outstanding
Posted on Dec 24, 2023
Excellent serviced apartments for family to stay. Rooms are big and comfortable, facilities are great!
Response from Property: Thank you for choosing to stay at Somerset IOC Hangzhou. Your satisfaction is a great affirmation and encouragement to every one of our employees. The apartment is located in the core cultural life circle of Qianjiang Century City, with a river view of Qiantang River. It is only 1 km away from Qianjiang Century City Station on Metro Line 2. We are committed to creating a warm, comfortable and pleasant living environment like home for every guest, and sincerely look forward to your next visit.
DieJur
Deluxe Single Apartment
Stayed in Nov 2023
Business travellers
30 review
4.2/5
Very Good
Posted on Nov 29, 2023
The room was good. But I could not close all the windows with curtains. The water was not really hot in the evening. In the morning ok. The breakfast really horrible. But seams tu be temporary hopefully. Food was cold and very little choices.
Response from Property: Dear guests, first of all, please accept the sincere greetings from Somerset IOC Hangzhou! Thank you for sharing your valuable comments and suggestions! On behalf of the hotel, I sincerely apologize for the unpleasant experience of your stay, and hope that through your reminder, you can help us immediately improve our shortcomings. I am deeply sorry for the negligence of our service and the inadequacy of our products. We hope that you will give us the opportunity to demonstrate the level of care and service that Ascott deserves. We hope that you will choose Hangzhou Shengjie International Office Center Service Apartment again when you stay in Hangzhou next time. Until then, we hope to restore your confidence in us and continue to give us support.
Guest User
Deluxe Single Apartment
Stayed in Dec 2023
Family
2 review
4.7/5
Amazing
Posted on Feb 8, 2024
spacious, with a proper oven, which is relatively to find somewhere else
Response from Property: Thank you for choosing to stay at Somerset IOC Hangzhou. Your satisfaction is a great affirmation and encouragement to our employees. Thank you for sharing your valuable comments and suggestions! Through your reminder, you can help us immediately improve our shortcomings. The apartment is located in the core cultural life circle of Qianjiang Century City, with a river view of Qiantang River. It is only 1 km away from Qianjiang Century City Station on Metro Line 2. We are committed to creating a warm, comfortable and pleasant living environment like home for every guest, and sincerely look forward to your next visit.
Pineapple/pie
Studio Premier
Stayed in Jan 2023
Other
5 review
4.7/5
Amazing
Posted on Jan 27, 2023
A very nice place, totally recommending. Initially booked for one night and another night in different hotel, but ended up extending my stay in somerset, cuz liked it that much! Clean, good service, good rooms condition, good breakfast.
Guest User
Deluxe Executive Suite - 1-Room
Stayed in Jul 2023
Solo travellers
16 review
5.0/5
Outstanding
Posted on Aug 15, 2023
Super spacious rooms, quite location, friendly staff… fabulous hotel!
Response from Property: Thank you for choosing to stay at Somerset IOC Hangzhou. We are honored to have such a wonderful stay at Hangzhou Shengjie. Your satisfaction is a great affirmation and encouragement to every one of our employees. The apartment is located in the core cultural life circle of Qianjiang Century City, with a river view of Qiantang River. It is only 1 km away from Qianjiang Century City Station on Metro Line 2. We are committed to creating a warm, comfortable and pleasant living environment like home for every guest, and sincerely look forward to your next visit.
Guest User
Deluxe Suite - 1-Room (2 beds)
Stayed in Jan 2024
Business travellers
59 review
4.5/5
Great
Posted on Mar 17, 2024
Good as usual, will visit again
Response from Property: hank you for choosing to stay at Somerset IOC Hangzhou. Your satisfaction is a great affirmation and encouragement to our employees. Thank you for sharing your valuable comments and suggestions! Through your reminder, you can help us immediately improve our shortcomings. The apartment is located in the core cultural life circle of Qianjiang Century City, with a river view of Qiantang River. It is only 1 km away from Qianjiang Century City Station on Metro Line 2. We are committed to creating a warm, comfortable and pleasant living environment like home for every guest, and sincerely look forward to your next visit.
Ka Chun
Deluxe Executive Suite - 2-Room
Stayed in Dec 2023
Family
2 review
4.7/5
Amazing
Posted on Dec 28, 2023
Breakfast is ok but not ideal.
Response from Property: Dear guests, first of all, please accept the sincere greetings from Somerset IOC Hangzhou! Thank you for sharing your valuable comments and suggestions! On behalf of the hotel, I sincerely apologize for the unpleasant experience of your stay, and hope that through your reminder, you can help us immediately improve our shortcomings. I am deeply sorry for the negligence of our service and the inadequacy of our products. We hope that you will give us the opportunity to demonstrate the level of care and service that Ascott deserves. We hope that you will choose Hangzhou Shengjie International Office Center Service Apartment again when you stay in Hangzhou next time. Until then, we hope to restore your confidence in us and continue to give us support.
Anonymous User
Deluxe Single Apartment
Stayed in Jun 2024
Business travellers
4 review
5.0/5
Outstanding
Posted on Jun 5, 2024
Very satisfied with the stay, the hotel upgraded the room. From the front desk to the housekeeping department to the sales department, we provide fast and high-quality services.
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at Somerset International Office Center Service Apartment in Hangzhou, a subsidiary of Ascott. We are deeply honored that you have had such a wonderful stay experience at Somerset Hangzhou. Your satisfaction is a great affirmation and encouragement to every one of our employees. The apartment is located in the core cultural life circle of Qianjiang Century City, with a first-line view of the Qiantang River. It is only 1 km away from Qianjiang Century City Metro Station Line 2. We are committed to creating a warm, comfortable and pleasant living environment for every guest, and sincerely look forward to your next visit.
Guest User
Deluxe Executive Suite - 1-Room
Stayed in Jun 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Jun 4, 2024
It's great. It's very clean. I like the decoration style. It's the same as the picture. From now on, I will have a "home" in Hangzhou.
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at Somerset International Office Center Service Apartment in Hangzhou, a subsidiary of Ascott. We are deeply honored that you have had such a wonderful stay experience at Somerset Hangzhou. Your satisfaction is a great affirmation and encouragement to every one of our employees. The apartment is located in the core cultural life circle of Qianjiang Century City, with a first-line view of the Qiantang River. It is only 1 km away from Qianjiang Century City Metro Station Line 2. We are committed to creating a warm, comfortable and pleasant living environment for every guest, and sincerely look forward to your next visit.
Guest User
Deluxe Single Apartment
Stayed in May 2024
Business travellers
2 review
4.0/5
Very Good
Posted on Jun 1, 2024
Breakfast is simple Shower water pressure in the house is low There are many people and the elevator will take a long time to wait. Others are good
Original TextTranslated by Google
Lamianbufangla
Deluxe Suite - 1-Room (2 beds)
Stayed in May 2024
Business travellers
5 review
5.0/5
Outstanding
Posted on Jun 2, 2024
Facilities: Complete facilities, everything is available, and the kitchen is also quite clean Hygiene: Cleaned quite cleanly Environment: Very good environment👍There is a big lotus next to it, you can go there to play Service: Very good service attitude
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at Ascott's Somerset International Office Centre Hangzhou. We are honored that you have enjoyed this wonderful stay at Somerset Hangzhou. Your satisfaction is a great affirmation and encouragement to each of our employees. The apartment is located in the core cultural and living circle of Qianjiang Century City, enjoying the first-line river view of Qiantang River, and is only 1 km away from Qianjiang Century City Station on Line 2 of the subway station. We are committed to creating a warm, comfortable and pleasant living environment like home for every guest, and sincerely look forward to your next visit.
Guest User
Studio Premier
Stayed in May 2024
Family
48 review
4.7/5
Amazing
Posted on May 29, 2024
The room is big, clean, new and well-equipped. Convenient transportation. Two points. First, the security guard at the door did not allow cars to enter even when it was raining heavily. . . Should Ascott communicate with the owner? . . . Second, the breakfast was a bit poor. . . Even though it was an apartment with meals. . .
Original TextTranslated by Google
Response from Property: Dear guest, first of all, thank you for choosing to stay at Somerset International Office Center Hangzhou, a serviced apartment under Ascott. Regarding the parking issue you mentioned, the car can directly go to the underground garage on the first floor of Jiarun Mansion, and take the garage elevator to the apartment lobby to check in. At the same time, we will coordinate and communicate with the property to provide guidance; Regarding the breakfast issue, we have fed back the information to the relevant person in charge and the person in charge of the outsourced restaurant, and we will make rectifications immediately. We deeply apologize for the inconvenience caused to you, and hope that you will choose Somerset International Office Center Hangzhou next time.
Guest User
Studio Premier
Stayed in May 2024
Friends
8 review
5.0/5
Outstanding
Posted on May 19, 2024
Came to see Jolin Tsai's concert, the location is great, upgraded to a suite for free, the room is super big, I will come again next time!
Original TextTranslated by Google
6/7
Response from Property: Thank you for choosing to stay at Somerset International Office Centre Hangzhou, a serviced apar**ent under Ascott. We are honored for your wonderful stay experience at Somerset Hangzhou. Your satisfaction is a great affirmation and encouragement to each of our employees. The apar**ent is located in the core cultural and living circle of Qianjiang Century City, enjoying the first-line river view of Qiantang River, and is only 1 km away from Qianjiang Century City Station on Line 2 of the subway station. We are committed to creating a warm, comfortable and pleasant living environment like home for every guest, and sincerely look forward to your next visit.
Banshaomitang
Studio Premier
Stayed in May 2024
Business travellers
25 review
4.5/5
Great
Posted on May 18, 2024
It is indeed a very cost-effective experience. It is very close to the airport. It is also very convenient for travel. The view outside the window is also open! It is really comfortable to travel alone for business! I still have a lot of trust in this brand.
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at Somerset International Office Center Service Apartment in Hangzhou, a subsidiary of Ascott. We are deeply honored that you have had such a wonderful stay experience at Somerset Hangzhou. Your satisfaction is a great affirmation and encouragement to every one of our employees. The apartment is located in the core cultural life circle of Qianjiang Century City, with a first-line view of the Qiantang River. It is only 1 km away from Qianjiang Century City Metro Station Line 2. We are committed to creating a warm, comfortable and pleasant living environment for every guest, and sincerely look forward to your next visit.