Canopy by Hilton Hangzhou Jinsha Lake Hotel

Canopy by Hilton Hangzhou Jinsha Lake Hotel Reviews

Canopy by Hilton Hangzhou Jinsha Lake Hotel

No. 833 Jinsha Avenue, Hangzhou, ChinaView Hotel Details
Canopy by Hilton Hangzhou Jinsha Lake Hotel
Canopy by Hilton Hangzhou Jinsha Lake HotelCanopy by Hilton Hangzhou Jinsha Lake HotelCanopy by Hilton Hangzhou Jinsha Lake Hotel
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Canopy by Hilton Hangzhou Jinsha Lake Hotel Guest Reviews

4.8/5
Amazing
1314 review
Verified reviews
Location4.8
Amenities4.8
Service4.7
Cleanliness4.8
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All Reviews(1314)
Positive reviews(1272)
Reviews with photos/video(257)
Classy environment(204)
Friendly front desk staff(128)
Secluded lake view(88)
Large rooms(69)
Perfect for kids(32)
Well designed(22)
Awesome gym(11)
Close to beach(7)
Negative reviews(42)
Wing Yin
King Guest Room
Stayed in Dec 2023
Business travellers
6 review
5.0/5
Outstanding
Posted on Dec 15, 2023
Nice location; the hotel provided good service during my stay. Nice environment, highly recommended. Thank you.
Response from Property: Dear guest, thank you for taking the time to share your feedback about your recent stay at Canopy by Hilton Hangzhou Jinsha Lake. We are very delighted that you generally enjoyed our overall image. We will continue to strive in delivering quality services, hope to welcome you back soon in the future!
Anonymous User
Queen Deluxe Lake View Room
Stayed in Mar 2023
Family
1 review
5.0/5
Outstanding
Posted on Mar 26, 2023
服务非常贴心!住的很满意!特别感谢Ella, Grace 和Nancy! Very sweet and efficient service! Great experience! Special thanks to Ella, Grace and Nancy!
faye
King Guest Room
Stayed in Feb 2023
Business travellers
6 review
5.0/5
Outstanding
Posted on May 10, 2023
The hotel is conveniently located next to the Line1 Metro station, which means very easy to travel.The room itself was very comfortable, clean and well equipped with a modern standard, the bathroom was really nice. Great breakfast for a good start in the day. The staff were incredibly friendly and very helpful, particularly appreciate Zoey's service, catered to any requests I had! Great cost performance,I would definitely stay again.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at Canopy by Hilton Hangzhou Jinsha Lake. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Sipha
Guestroom (2 beds)
Stayed in Jul 2022
Friends
15 review
4.5/5
Great
Posted on Jul 25, 2022
Lovely comfortable hotel. The staff was really nice and helpful
Guest User
King Deluxe Lake View Room
Stayed in Sep 2023
Business travellers
10 review
5.0/5
Outstanding
Posted on Nov 6, 2023
卫生:good 环境:good 服务:good 设施:good
Response from Property: Dear guest, thank you for choosing to stay at Canopy by Hilton Hangzhou Jinsha Lake. Thank you for your good comments on the hotel's accommodation services. We hope that our vibrant and lively environment and neighborhood culture with local characteristics will make you feel welcome. Still have wonderful memories alive. I hope to see you again soon and create a lively Canopy experience for you. I wish you a smooth journey and a happy life! Hang Xiaocheng
Guest User
Guestroom (2 beds)
Stayed in Apr 2024
Business travellers
26 review
5.0/5
Outstanding
Posted on Apr 11, 2024
harry good
lee-pplu
King Guest Room
Stayed in Jan 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Jan 25, 2024
very good
Guest User
Guestroom (2 beds)
Stayed in Oct 2021
Friends
11 review
4.0/5
Very Good
Posted on Oct 5, 2021
made our stay worthwhile..everyone else seemed to be in a horrible mood throughout our stay. -Micheal made the cocktails so strong that they tasted horrible. -Breakfast is crap! The food wasn’t fresh. Garlic bread was as hard as a stone,the bacon tasted like it was cooked 3days ago and the kept reheating it.. 🤎everything else was perfect
Response from Property: Thank you for your comments on your recent experience at Canopy by Hilton Hangzhou Jinsha Lake. We are very sorry that the dishes in the restaurant failed to meet your expectations. Thank you for your feedback and we will try our best to improve the problems you mentioned. We welcome you to come again to witness our progress in the near future. I wish you a smooth journey and a happy life.
Guest User
King Guest Room
Stayed in Jun 2023
Friends
5 review
5.0/5
Outstanding
Posted on Jun 30, 2023
Harry.Good
Henro
King Guest Room
Stayed in May 2021
Couples
31 review
5.0/5
Outstanding
Posted on May 26, 2021
Great service and beautiful rooms
Guest User
Guestroom (2 beds)
Stayed in Jan 2023
Friends
58 review
5.0/5
Outstanding
Posted on Feb 28, 2023
gooood
Janeweiwei
Queen Deluxe Lake View Room
Stayed in Apr 2024
Family
8 review
5.0/5
Outstanding
Posted on Apr 6, 2024
During the Qingming Festival, I took my parents out for a trip and found a hotel close to home in Hangzhou. The hotel is next to Jinsha Lake Park. It is very new and the surrounding environment is particularly beautiful. The lobby is large and has many seats for chatting and drinking tea. The service staff are very enthusiastic. From the room, you can see the panoramic view of Jinshan Lake. When the weather is good, there are children playing with sand on the beach. The subway station is not far away, so it is convenient to travel. In addition, you can bring your pet, which is really friendly. Each bed in the twin room is 1.35 meters long and very comfortable. We brought our children and they also gave us a breakfast. Welcome fruit was also given.
Original TextTranslated by Google
6/19
Dennisli002
King Guest Room
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 4, 2024
Environment: 🌟🌟🌟🌟🌟 Quiet environment, not crowded, beach is just outside, children are very satisfied There is also a gym Service: 🌟🌟🌟🌟🌟 Very good attitude, energetic, just upgraded to a lake view room for free! Breakfast: 🌟🌟🌟🌟🌟 The breakfast space is bright and spacious, the food variety is not small, and the taste is good Space: 🌟🌟🌟🌟🌟 The room of more than 50 square meters is great. The children are very happy, and the big bed is also big enough to sleep three people~ Hygiene: 🌟🌟🌟🌟🌟 I didn't find any unclean places. The water pressure and air conditioning for the shower are just right! I can still stay in a Hilton hotel under 1,000 yuan during the May Day holiday. I am very satisfied! The CP value is very high for families with children to relax. It is not far from Shanghai. I will take advantage of the weekend to relax for a few days. I can also arrange to watch a play at the Jinsha Lake Theater next door.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition of Canopy by Hilton Hangzhou Jinsha Lake Heda. Canopy by Hilton is a high-end lifestyle hotel brand of Hilton Group. The hotel always aims to provide guests with a comfortable rest and a vibrant forward movement, and is committed to providing each guest with a fresh stay experience. We accurately think of what they want and provide what they need, helping guests get rid of all distractions, allowing guests to relax and feel happy and refreshed when they leave the hotel. Thank you very much for your support and satisfaction, and look forward to seeing you come to Hang Xiaocheng's home again. The city is fresh because of you! - Hang Xiaocheng
Guest User
Guestroom (2 beds)
Stayed in May 2024
Family
6 review
4.7/5
Amazing
Posted on May 4, 2024
The afternoon tea was nice and tasted good. It is a pet-friendly hotel, but dogs can only stay in their rooms, there is no activity area, and they cannot go to the restaurant. There is no food bowl for pets in the room, so you need to bring your own. Fortunately, there is a public lawn downstairs. Why doesn't such a good hotel have a smart toilet? And the TV cannot be projected. I was lazy and wanted to have dinner in the restaurant on the first day. I waited for 40 minutes and only got a salad and a mushroom soup. The fried chicken nuggets were still cold. Fortunately, I got a full refund, but the time and mood affected cannot be compensated. Overall, it's okay.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition of Canopy by Hilton Hangzhou Jinsha Lake Heda. Canopy by Hilton is a high-end lifestyle hotel brand of Hilton Group. The hotel always aims to provide guests with a comfortable rest and a vibrant forward movement, and is committed to providing each guest with a fresh stay experience. We accurately think of what they want and provide what they need, helping guests get rid of all distractions, allowing guests to relax and feel happy and refreshed when they leave the hotel. Thank you very much for your support and satisfaction, and look forward to seeing you come to Hang Xiaocheng's home again. The city is fresh because of you! - Hang Xiaocheng
Guest User
Guestroom (2 beds)
Stayed in May 2024
Friends
4 review
4.7/5
Amazing
Posted on May 4, 2024
Surprise, the room is much bigger than expected. Although the room is a bit old, it is still very clean. The surrounding environment is also good. You can walk around at night. It is very comfortable.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition of Canopy by Hilton Hangzhou Jinsha Lake Heda. Canopy by Hilton is a high-end lifestyle hotel brand of Hilton Group. The hotel always aims to provide guests with a comfortable rest and a vibrant forward movement, and is committed to providing each guest with a fresh stay experience. We accurately think of what they want and provide what they need, helping guests get rid of all distractions, allowing guests to relax and feel happy and refreshed when they leave the hotel. Thank you very much for your support and satisfaction, and look forward to seeing you come to Hang Xiaocheng's home again. The city is fresh because of you! - Hang Xiaocheng