Deefly Yagu Resort

Deefly Yagu Resort Reviews

Deefly Yagu Resort

No.147 Santaishan Road, Hangzhou, ChinaView Hotel Details
Deefly Yagu Resort
Deefly Yagu ResortDeefly Yagu ResortDeefly Yagu Resort
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Deefly Yagu Resort Guest Reviews

4.7/5
Amazing
1232 review
Verified reviews
Location4.8
Amenities4.6
Service4.6
Cleanliness4.7
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All Reviews(1232)
Positive reviews(1200)
Reviews with photos/video(481)
Classy environment(445)
Delicious breakfast(138)
Friendly front desk staff(96)
Close to scenic area(52)
Garden view(35)
Tasty restaurant(30)
Has facilities for children(13)
Negative reviews(32)
Guest User
Leisure Double Room
Stayed in May 2024
Couples
9 review
4.7/5
Amazing
Posted on May 19, 2024
Staff at reception desk are very helpful and polite. They helped carry suitcases to the apar**ent. The apar**ent is large and clean. The hotel is located in famous West Lake area and surrounded by a variety of vegetation. It is convenient to walk to the Shudi of West Lake. The breakfast is fine but the quality of food could be improved. As the hotel is a bit old (established in 2016), we encountered a sudden broken of power supply to our apar**ent in the morning, which made us a bit inconvenience. After we checked out and told the staff about the problem, they sincerely said sorry to us. Overall, we like this hotel and the staff very much and will be happy to come back.
Response from Property: Dear guests, hello! Thank you for your high evaluation of the hotel. Thank you very much for taking the time to write such a long review. Yaguquan Villa deeply feels the deep friendship. I'm glad you had a wonderful journey at the Yaguquan Villa Hotel in Hangzhou. Providing customers with better and more services has always been our unremitting pursuit. Of course, we are also very excited whenever this kind of effort can receive recognition from customers. Thank you again for your affirmation of the hotel. Looking forward to your next visit!
Guest User
Leisure Twin Room
Stayed in Oct 2023
Friends
7 review
4.2/5
Very Good
Posted on Oct 30, 2023
Far from center with traffic(small roads on the way there). I would not recommend staying here if you want to explore the city. The resort doesnt have that much scenery, meaning you still have to take a taxi to go around. The reception is not that friendly.
Response from Property: Dear guest, Thank you very much for your stay and excellent review. We have promptly forwarded the issues you raised to the relevant service positions and provided follow-up and training. Please trust us, and we will strive to improve the deficiencies. We sincerely look forward to your visit again and wish you a happy life!
E.M.
Leisure Twin Room
Stayed in Sep 2023
Family
35 review
5.0/5
Outstanding
Posted on Nov 12, 2023
Very close by to the lake park. Friendly staff with good breakfast.
Response from Property: Dear guest, Thank you for your love and recognition of the hotel. We are honored to receive guests as loving as you. Looking forward to meeting you again. Wishing you a happy life and success in everything!
Anonymous User
Courtyard Queen Room
Stayed in Sep 2022
Business travellers
7 review
3.5/5
Posted on Oct 4, 2022
The location is convenient!
Response from Property: Dear guest, thank you for your stay and review, and thank you for your choice! We will continue to work hard to improve the quality of various services and strive to leave the best memories for every guest with more enthusiastic services and cost-effective products!
Anonymous User
Elegant Twin Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 21, 2024
The hotel has a large and beautiful courtyard, which is very suitable for taking pictures. The breakfast is very rich, and I especially like the mugwort cake, which is hot and delicious. The travel photography provided is very good, the makeup lady and the photography brother are both great, and I am very satisfied with the photos. The hotel service is very good, there is a shuttle bus to pick up and drop off at the gate (because the hotel is really big, it takes about 500 meters to walk to the gate), and the shuttle bus driver is also very nice and careful.
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6/7
Response from Property: Dear guest, hello! I am glad that you had a wonderful journey at Hangzhou Yaguquan Villa Hotel. Seeing that you took so many beautiful photos of the environment and food during your stay, I believe that you must be a traveler who pays special attention to details, quality and appreciation. I am very glad that you had a pleasant stay. Your high affirmation has given us a lot of joy and encouragement. Dielai Yaguquan Villa is your partner on the road and your "home away from home". I hope you will come back often. We welcome friends from all over the world, and we welcome you even more!
Guest User
Superior Double Room
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on May 17, 2024
The hotel is located in the West Lake Scenic Area, surrounded by trees and fresh air. The hotel also has its own scenic area and children's playground. It is very quiet and comfortable. It is suitable for relaxation. It would be great for couples or families to stay here for two days. It takes about 20 minutes to go to the West Lake Leifeng Pagoda and other scenic spots. It is also very suitable for going out for a walk after dinner. I bought a set meal, which came with Chinese food and a travel photography package. The makeup lady was very gentle and patient, and the photographer brother was also very professional. I was very satisfied with the photos taken. Overall, it is a highly recommended hotel
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6/8
Chunlv
Superior Room (2 beds)
Stayed in May 2024
Friends
16 review
4.5/5
Great
Posted on May 14, 2024
The hotel environment is very good, in the West Lake District, quiet in the bustling city. Although the hotel is a bit old, and it is in a valley with particularly good greenery, the room on the first floor has a little odor, so we later slept with the courtyard door open for ventilation. The breakfast is also very rich, and the service is very good. It is very convenient to the surrounding attractions. Yuhu Bay, Turtle Pond... are all very close. On the day of check-in, there happened to be two lawn weddings, and I felt the joy. Hangzhou in May is worth visiting, Dielai Yaguquan Villa is a good choice.
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6/7
Guest User
Leisure Double Room
Stayed in May 2024
Solo travellers
1 review
4.2/5
Very Good
Posted on May 13, 2024
The room on the first floor smelled damp, but it was very good after moving to the second floor. Spacious and clean, elegant layout, classic and modern combination. The bed was just the right hardness. The environment is deep and beautiful, and the waiters are warm and thoughtful. I have been to Hangzhou to see West Lake many times, and I didn't expect any surprises, but Yaguquan Villa was indeed a surprise.
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Guest User
Elegant Twin Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 13, 2024
The room environment is very good, with a Chinese garden style. I paid extra to upgrade the room. What was surprising was that there were cribs and side fences, which are suitable for small babies, in line with the aesthetics of men, women, old and young, and suitable for large families. The breakfast is rich, the fruit is very fresh, and the gummy candy tastes very good. The manor is very close to the West Lake Scenic Area, surrounded by green plants and good air, and quiet in the bustling city. The venue is large and suitable for weddings, with many lawns, children's play areas, photo check-in spots, etc. The water quality of the swimming pool is also good. The travel photography service is also good, and the photographer is not only skilled but also handsome. In short, it is a good review~
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Guest User
Elegant Twin Room
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 11, 2024
It is perfect for vacation. The hotel facilities are amazing, elegant and absolutely enjoyable. The environment is so beautiful. There are many varieties of breakfast. The wontons are delicious. The travel photography is also great. The photographer took the family portrait full of warmth. It was a perfect trip!
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JANEPAN
Elegant Double Room
Stayed in May 2024
Family
6 review
5.0/5
Outstanding
Posted on May 8, 2024
The family travel time was off-peak, which was really great√ <Travel> We chose the high-speed rail for travel, and Ctrip's pick-up was also very smooth. The driver called early to inform us of the route. It takes about 20 minutes from Hangzhou East Station to the hotel, and it is unobstructed <Accommodation> Entering the West Lake area, my dad asked if we lived in the mountains, and I said yes, in the valley. In a blink of an eye, we arrived at the hotel lobby, which was Chinese-style. The carpeted walkway was clean and tidy, and the doorplate was a ceramic that I liked very much. The emerald green that came into view when I opened the door was really refreshing <Travel> The hotel is in a very good location, about 15-20 minutes walk to the West Lake, and it is also very convenient to take a taxi back from Yintai after dinner Additional: It is really quiet and comfortable to sleep at night, and I will go again when I have time.
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6/9
Response from Property: Dear guest, hello! I am glad that you had a wonderful journey at Hangzhou Yaguquan Villa Hotel. Seeing that you took so many beautiful photos during your stay, I believe you must be a traveler who pays special attention to details, quality and appreciation. I am very glad that you had a pleasant stay. Your high affirmation has given us a lot of joy and encouragement. Dielai Yaguquan Villa is your partner on the road and your "home away from home". I hope you will come back often. We welcome friends from all over the world, and we welcome you even more!
beryl_5
Elegant Double Room
Stayed in May 2024
Couples
10 review
5.0/5
Outstanding
Posted on May 8, 2024
The whole villa is on Santai Mountain, with green trees and fresh air. The front desk lady was very nice and upgraded me to a larger room for free. The balcony is on the mountain. It is about 2 kilometers to the West Lake Scenic Area. The project I booked also included a Chinese set meal to solve the dinner for 2 days. The dishes are also good. The breakfast basically includes Chinese and Western styles, and there are many varieties. The taste is good. Especially the brother who helped us with dinner was very good and patient. It reflects the service level of a five-star hotel. Every service staff at the front desk is very considerate. Smiling service is responsive. I will definitely visit this hotel again. Unfortunately, Hangzhou is already very hot and stuffy in summer. But the hotel room is very comfortable. The temperature is suitable.
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Response from Property: Dear guests, hello! Thank you very much for your recognition of the villa. We deeply feel the deep friendship. Providing personalized services to customers has always been our unremitting pursuit. Whenever the efforts are affirmed by the family, Xiaogu is also very excited. Thank you again for your love of the villa, and look forward to meeting again~
Guest User
Elegant Twin Room
Stayed in May 2024
Family
1 review
4.2/5
Very Good
Posted on May 8, 2024
Advantages: 1. Good location. Walking down from the hotel is Santai Yunshui and Turtle Pond, not far from Huagang Fish Viewing. 2. The internal environment is very suitable for children and the elderly. There is a beautiful lake where you can feed fish and observe small animals, and there is also a small children's playground. 3. Rich breakfast, free travel photography is a big plus, and there is no compulsory paid film selection. 4. There is a Hangzhou Little Red Car in the bicycle shed outside the hotel parking lot, which is very convenient for cycling around. 5. Cleaning is timely. The room is ready in the time it takes to have breakfast. Disadvantages: 1. It takes a distance to walk from the hotel to the main road. The lights are not enough at night, and it is a bit scary in the dark. 2. There is service awareness, but not much. On the first day, I took a taxi to the hotel. I dragged my luggage with my baby. There was no concierge to help me get it when I got off the car. Other staff passing by could not see the customer at all. Only after checking in, the concierge helped to take it to the room. Hotel staff will not take the initiative to greet guests when they meet them. Suggestions: 1 Hand-drawn map, take the initiative to inform the surrounding attractions when checking in, highlighting the humanistic a**osphere of the hotel. It was not until the last day that I found the surrounding attractions, which were so close to the hotel.
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Response from Property: Dear guest, hello! Thank you for choosing to stay at Hangzhou Delai Yaguquan Villa Hotel and taking the time to comment on our hotel. We are deeply sorry that we failed to make your stay a pleasant experience. The hotel attaches great importance to the staff service attitude problem you mentioned. The relevant depar**ents have also shared your feedback internally. Please believe that this is by no means our service standard. Your valuable opinions will help us become a better hotel. We have a small card of Xiaoyaoyou in the room, and there are recommendations for nearby attractions that can be reached by foot. Finally, thank you again for staying at Hangzhou West Lake Delai Yaguquan Villa, and look forward to your visit again!
Guest User
Superior Double Room
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 6, 2024
The room is very quiet, the hotel environment is very good and full of greenery. It is located near the Huagang Fish Viewing Point of West Lake, and it takes about 20 minutes to walk to West Lake. The travel photography provided by the hotel is also very good. They will match clothes and makeup according to our style, and the post-production is also very natural. Thumbs up!
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Response from Property: Dear guest, hello! Thank you very much for your stay and comments. We are honored that you have such a satisfactory stay. The villa is located in the core area of ​​West Lake Scenic Area. You can experience elegance and tranquility in the beautiful mountains. The hotel focuses on the concept of health-preserving catering, and Hangzhou-style health-preserving dishes provide you with a feast for the eyes. Dielai Yaguquan Villa is your partner on the road and your "home away from home". I hope you will come home often. Looking forward to meeting again next time~
Guest User
Elegant Twin Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 3, 2024
The hotel is close to Yanggongdi, a quiet place amidst the bustle. It has its own garden and lawn, a rich breakfast, and travel and photography services.
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