Luxe Paradise Premium Hotel Nguyen Khac Hieu

Attention – you’ll get ripped off here! We booked 7 nights at this accommodation but checked out after the first night. Just take a look at the pictures and you’ll understand why. There was mold, stains, and a horrible smell all over the room. The faucet was broken, the cupboards were damaged, and construction work in the neighboring building started at 6:30 a.m., drilling into concrete so hard that the bed was shaking. Shortly after check-in, the hotel staff—who were actually very friendly—had to carry out repairs in our room! A piece of furniture that was about to fall off the wall was glued back in place, and a cupboard door was reattached. When we checked out on the second day because of these unacceptable conditions and asked for a refund for the remaining six nights, things got really unpleasant. Trip.com was on our side and tried for two days to contact the accommodation by phone and email, but without success—even though we sat next to the manager for two hours while he simply ignored the calls. He verbally assured us that he would agree to the cancellation. Only on the third day, after we returned in person, were we able to reach a deal and got refunded for three nights. We still had to pay for the rest. We sincerely hope this hotel won’t scam anyone else. Do not book here!

Nice hotel near a lake. Plenty restaurant nearby but far from mall or shopping area. Room is big, only provide mineral water no complementary coffee or tea.

Good place to stay but cleaning service is a bit poor for us .You need to be Patience. Others are so far ok.

Great location great cleaness and great service. Absolute top service at a very cheap price. 10/10 would definitely recommend

The hotel is located at the dead end of a junction, with limited car access. It is very quiet, and the cleaning staff are adequate.

The location is excellent, right in the centre of Trúc Bach and between the Old Quarter, Tay Ho and Ba Dinh. However, we stayed in two rooms (balcony, then standard) and had to clean them ourselves when we arrived. There was some mold and flies in one room, as it was a bit old. There is a kitchen but no plates or cutlery, and reception couldn’t help us. We asked for towels, toilet paper and new bin bags many times and housekeeping was inconsistent - we often didn’t get it. We tried to cancel our last night because we wanted to go. Fine for 1-2 nights but wouldn’t go back