Hong Kong H8 Hostel

The room was good, clean, and well-equipped. It also had a water dispenser and windows, making it clean and bright. The only thing is you have to take the elevator to the 15th floor and then climb two more flights of stairs to get there, which can be quite tiring if you have luggage.

This hostel is quite new, but the service is basically non-existent. It's hard to contact the staff, and there's no information or instructions for self-check-in. I had to call the owner after I got in. There are also fewer young people staying here, but a lot of middle-aged women, which is strange. It's also quite noisy, as you know.

This is my first bad review ever! This hotel is outrageous and directly bullies guests. At almost 9 p.m., they forced a customer to cancel their order, check out, and move out, all because I reported the strong smell of renovations to the hotel on WeChat (they said the WeChat owner was the owner) and my throat was swollen. At 3:34 p.m., no one replied. I'd been in the car all day, busy from morning to afternoon, and didn't have the energy to move, so I opened the window to get some fresh air and went to the adjacent drain. I was halfway through the shower and had to turn off the water to wait for it to drain, but it was too slow. After all that, I was ready to rest. At 8:45, a female employee came over and asked if I had complained about the smell. She didn't look very happy. I explained that I have rhinitis and am sensitive to the smell of renovations, and my throat was swollen after just an hour. She asked if there was anything they could do about it, but they said no! I said, "Never mind, I'll just make do for one night." The female employee went out to call the owner and came back, telling me to cancel my order and leave. If you feel uncomfortable, just leave. I told them I was tired and was already in my pajamas, so I wouldn't bother! They just stood there and refused to leave, demanding I move right away because I'd reported a problem. As a woman, exhausted after a long day, I was furious. I called the boss, whom the female employee mentioned, to ask what he meant. The boss was even more aggressive, saying, "Are you saying you're not feeling well? We're concerned about your health. If you're not feeling well, just check out. Why are you still staying?" Isn't that excessive? They're saying you can't report any issues while you're staying at this establishment. Even if you report it, if the person is unhappy, they want you to move out. And they're saying they're afraid I'll blackmail them later? It made me laugh! This attitude and approach to problem-solving was incredibly violent and excessive. Instead of solving the problem, they're solving the person who raised it! Later, another male employee came and demanded I recount the incident. He aggressively stated that the hotel had been open for six months and there was no odor, but when I checked in, there was a strong hallway odor. When I checked in, I asked the female employee, who said it had been open for two months, even though it had clearly just opened. He then offered to move me to a room with less odor and facing the street, which was quite noisy. I barely managed a few hours of sleep with earplugs, but the next day, my rhinitis returned severely. I went to buy medicine by myself. I like the way Ctrip customer service handled the matter. They really care about customers. Black shops cheat customers, and temporary youth hostels are built illegally on rooftops. Be careful!