Anonymous User
June 6, 2024
We were satisfied for the stay in Hong Kong, booked Royal Plaza Hotel which was recommended by friend. Front desk staff is friendly. Location is convenient for taking metro, but not friendly for those taking A21, need to walk quite far. Good stayed for four of us. However the toilet also come out urine smell after using, no matter how many times we flushed. After cleaned by cleaner still the same issue. Another issue about bed bugs, i met this issue first time, didn't know this was due to beg bugs until I felt the itchness. So I decided to inform trip.com about the compensation from the hotel. Unfortunately Royal Plaza Hotel rejected by reason of not inform during the stay. My friend who stayed closer date with me, her kid also got bed bugs bites in this hotel. Anyway, I am happy with trip.com's customer service Jenny who assisted me to approached the hotel although there was nothing help, but she was able to claim some coin for me from trip.com. We won't choose Royal Plaza Hotel anymore in the future.