The Baiyun Hotel (Baiyun Binguan) is located in the Tianhai Scenic Area of Huang Shan, China's famous "Yellow Mountain". Surrounded by soaring peaks and wistful pines, this mountaintop hotel backs onto Bright Summit, one of the best spots to witness the majestic sight of the sun rising over the misty mountains. It's a sight that is well worth the early start, and the morning chill is alleviated by thick down jackets available to all guests.The hotel is built in traditional Hui style with rustic but cozy wood-lined "eco" rooms. More traditional-style options are available, many of which offer exceptional mountain views. All guestrooms feature high-speed broadband Internet access, satellite TVs, mini-bars and in-room safes.Dining options on Huang Shan are limited to hotels and snack stalls with the Baiyuan Hotel's restaurant offering a range of Chinese and Western options. Other facilities include a small shop and a business center for those all-important emails, but really Huang Shan is all about the magnificent scenery and a mountain-top stay is the perfect way to enjoy it to the max.
"Highly, highly recommend! This is by far the best hotel I've ever stayed in, not just for its thoughtful service, but also for its proactive and highly professional, personalized approach.
The hotel's location is exceptional, very close to Bright Summit and prime spots for sunrise and sunset viewing, and it's on the main route to other popular attractions. The hotel facilities are quite comprehensive, specifically catering to hikers. Plus, they offer free Hanfu (traditional Chinese clothing) for guests to wear for photos. They also provide complimentary down jackets for use in the guest rooms.
The service, though, is what truly stands out—it's incredibly attentive! And all the services are proactively offered, anticipating guests' needs, which completely redefined my understanding of hotel room service. We were able to check in several hours early, saving us from lugging our luggage up the mountain. They also gave us very clear recommendations for our Huangshan itinerary! Seeing an extra child in our room, they proactively brought extra toiletries. They also reminded us multiple times about sunset times, etc. After we finished exploring for the day and returned to the hotel... that's when the real magic happened—this service truly exceeded my expectations. First, we were invited to watch a performance arranged by the hotel, then offered orange juice, followed by foot soak packets delivered to our room, and even a 20-minute free massage chair session. Isn't this exactly what we needed after a full day of strenuous hiking? A little while later, presumably after we finished our foot soaks, fresh fruit was delivered directly to our door! Did we think it was over? No, local specialty snacks were also brought to us! The next day, even after we had checked out and were about to leave, they offered milk tea and bottled water, all to keep us hydrated during our climb. This service is truly incredibly thoughtful. The key is that all of this was proactively offered by them. Before staying at this Baiyun Hotel, I honestly had no idea service could be this good! It's absolutely amazing! Huangshan is beautiful, and I'll definitely be back, and I'll be staying here again next time."