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Posted on May 9, 2026|2 Twin Beds, Ocean Front View
Yan Reeves
We had spent 4 nights at the hotel during the Golden Week which might have influenced the perception of service, but not dramatically.
Among the advantages of the hotel are: nice spacious rooms (ours had a stunning sea view); generally good location with beautiful nature and access to the beaches where you could actually swim (not a given on the island) - at least until the tide goes too low; reasonably good food across the restaurants with rather friendly prices; stylish bar with quality drinks.
Among the disadvantages are: very non-Japanese service (generally not very helpful, with low penetration of English among the staff) and lack of attention to detail that could make the resort actually very nice - again, not very typical case for Japan.
A few pieces of advice to the management:
1. Bring the option of in-room breakfast. If a guest is sick and canât go down, itâs impossible to order in-room breakfast on the day, while rooms service opens at 11:30. Same frustration goes to the coffee stall downstairs that doesnât serve coffee during earlier breakfast hours
2. Consider equipping rooms with coffee machines and contemporary electronics - low costs to take, yet massive disadvantage for the 5* status for not having them
3. Pay more attention to room service: we spent 48h without shampoo and shower gel. Our glasses were washed occasionally. New bottles of drinking water arrived only once.
4. Fix the beach! The amenities there look like a poor community beach area, especially those shameful umbrellas. You have reasonable amenities at the pool - why not spreading them to the beach areas to make them feel more like a resort rather than public beaches that no one gave any care?
5. Gym and SPA amenities could use a bit of refreshment. I wonât mention SPA service itself which might be a result of poor luck with the specific technician
6. Empty mini bar equals lost revenue. You could easily cover the modifications above through adding more options for people to enjoy drinks at their balconies.
What makes staying in Japan truly special - genuine care and attention to every detail - was completely missing over our stay at this Hyatt. In fact, we consistently had that feeling âthis could actually be really niceâ and then something would go terribly wrong with the awkward service. The hotel that looks like 5* on pictures leaves a 3* aftertaste at max. I am only writing this because I felt it didnât have to - those are easy aspects to fix.
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Price per night from:AU$ 423
Posted on May 1, 2026
Sunnycactus
The hotel breakfast was delicious, and the scenery was beautiful. The only downside was that the bed was a bit hard. However, overall, I had a very comfortable stay. I also tried the hot springs, which were just okay compared to other hot spring hotels I've stayed at in different cities.
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Price per night from:AU$ 336
Posted on Jun 21, 2026
AK
The room size was surprisingly large, especially for Japan! You could see the ocean right from the room, which really made it feel like a vacation â absolutely fantastic! The hygiene wasn't as bad as some online reviews suggested, and I was pleasantly surprised by the comprehensive toiletries and amenities provided. If you opt out of daily housekeeping, you can get a 500 or 1000 yen voucher to use at the small shop, which is a nice touch! The hotel's swimming pool is great for kids, and there are also some paid craft activities in the lobby that are perfect for keeping the little ones entertained.
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Price per night from:AU$ 461
Posted on Jul 10, 2026
Chasel yijieAn absolutely delightful choice! The room was spacious, with a separate wet and dry area in the bathroom, a tatami zone, a sofa and coffee table, and a large balcony (which even had a patch of soil for planting!).
The hotel's outdoor environment is fantastic, featuring a semi-indoor pool, an outdoor infinity pool, and a specially designated beach swimming area. Itâs an amazing experience when the weather is good.
Since we arrived just before a typhoon, we were lucky enough to book the last snorkeling trip before it hit (you're supposed to book by 4 PM the day before, but the staff probably offered it because all offshore activities were canceled for the next day). Snorkeling was 6000 JPY per person, and they provided masks, snorkels, fins, and life vests. However, they really didn't teach anything else [facepalm emoji].
But when the two guides came into the water to show the kids sea cucumbers and played underwater, hearing their hearty laughter, I quickly let it go. They probably assumed everyone knew how to do it naturally [dog head emoji]. The kids could stay on the floating board, so the safety factor was quite high. There were 7 of us in total for this session, which lasted from 1 PM to just before 2 PM. For beginners, it was a pretty good experience.
The next day, due to the typhoon, all facilities except the semi-indoor pool were closed.
We booked the limousine bus at the front desk; they helped us purchase tickets, which were cash-only. It goes directly from the hotel to Naha Bus Terminal or the airport, with departures around 9 AM and at 11:31 AM. It took about an hour to get back to the bus terminal, which was much faster than the OAS bus we took on arrival.
Overall, extremely satisfied!
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Price per night from:AU$ 395
Posted on Nov 19, 2024
Chilun
The hotel is located on Kouri Island, with a very nice view of Kouri Bridge.
The room is large and equipped with cooking utensils. It can accommodate many people.
The cleaning time was very random and did not follow the schedule, and the hotel staff came into the room to clean without prior notice. I was a bit dissatisfied.
Since I had notified the hotel through Trip.com before departure that I would arrive very late, but when I arrived, I found that the front desk was closed, and there was no prior notice from Trip.com or the hotel about the key collection arrangements, which made my group very panic. Fortunately, I found Trip.com customer service to find the password. Thank you to the customer service and compensation for helping me handle it that day.
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Price per night from:AU$ 538
Posted on Jun 10, 2026
Guest User
The service was excellent, and the hotel environment was fantastic! The breakfast and dinner were standard buffet style, with above-average quality. However, the staff at the small shops might need more training, as they were unhelpful and seemed clueless, which is not the standard of service expected from a top-tier hotel.
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Price per night from:AU$ 431
Posted on May 7, 2026
MayiïŒSiaïŒ
This is a well-established hotel with a private beach, offering great value for money. Here are some detailed tips:
1. **Transportation**: You can take the Limousine Bus (CD line) directly from Naha Airport to the hotel entrance. The last bus departs at 6 PM. Look for the 'Airport - Domestic Terminal' direction, and purchase your ticket at Gate 2. Cash payment is required. The hotel front desk can book a return bus to the airport/Naha Bus Terminal, but only morning departures are available. The bus stop is located just a short walk to the left after exiting the hotel. The journey typically takes 1.5 hours.
2. **Dining**: I recommend booking a stay that includes breakfast; the buffet breakfast is excellent, and you can enjoy it with ocean views. For dinner, you can purchase the buffet on-site. Remember to use the 10% discount coupon provided by the hotel. Dining options nearby are limited; about 100 meters from the hotel, there's only one shabu-shabu restaurant, which also offers sukiyaki.
3. **Shopping**: The hotel has a souvenir shop and a convenience store, but prices are a bit high. About 100 meters from the hotel, across the road, there's a Family Mart convenience store with reasonable prices.
4. **Facilities**: All water sports activities on the beach incur extra charges, but the pricing is transparent. The outdoor and indoor pools are free, and the indoor pool is heated. There's a fee for the hot springs, which varies depending on the time of day, with mornings being cheaper and evenings most expensive. I suggest going in the afternoon; it opens after 4 PM, there are fewer people, and you can enjoy the beach view. It's located near the indoor pool on the first floor and can be a bit hard to find, so ask a staff member for directions. It costs 600 JPY per person in the afternoon. If you opt out of room cleaning, the hotel provides a 1000 JPY voucher that can be used at the hotel's hot springs, restaurants, or convenience store.
5. **Rooms**: The rooms are generally clean. Remember to request a high floor from the staff, especially if you've booked an ocean view room. Late check-ins might only get lower-floor rooms, but it's worth trying to get a higher floor; while all ocean view rooms offer a sea view, the perspective differs significantly.
6. **Surroundings**: You can take a taxi to Onna Station, which is like a service area with some snack stalls and a supermarket. The taxi ride takes about 15 minutes and costs approximately 100 RMB for a round trip.
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Price per night from:AU$ 270
Posted on Mar 2, 2026|Standard Twin Room
Guest UserEverything was perfect, staff was kind and helpfull, food was very good for both breakfast and dinner, the location is amazing and we were often completly alone on their private beach (as it might've been too cold for the locals). Lots of nice and cozy restaurants arpund the hotel as well, you can get there by âairport bus limousineâ, when you're not acustomedto.how it works it looks a little scary but just go to the counter when you arrive to the airport and they'll help you out! Just know that you're in zone B Onna Village, make sure to vheck the time of departure online beforehand as you might need to sleep a noght in Naha if you arrive too late. Theres also a lot of activities nearby, I greatly recommend the snorkling/scooba diving.
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Price per night from:AU$ 226
Posted on Feb 24, 2026
Guest User
The facility itself is a bit old, but the sheets and bedding were clean and nice. The ocean view from the room and the quiet surroundings make it a great place to relax. The large public bath is a plus for families. I did find the high step into the unit bathroom in the room a bit dangerous.
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Price per night from:AU$ 161
Posted on Apr 29, 2024
Guest User
The white cottages are lined up in a place that is easily visible from the road, so you can arrive without getting lost. Check-in was thorough, so it took a long time, and I got bitten by a lot of mosquitoes, but I was warmed by the human touch.
The building I stayed in was in the style of an American house from the Showa era. There was a dining table, couch, and chairs, and the ceilings were high and comfortable. The electrical appliances seemed to be a mix of nostalgic and newer items. There were not many places to plug in electrical outlets. Is this because of the place's aging? The bathroom window wouldn't open, and the lock seemed broken, so as a sensitive city dweller, I was worried about security (it was fine, of course). It was a comfortable stay.
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Price per night from:AU$ 124