Intercontinental Hotel & Resorts Stays in Jinan

The executive benefits here are an absolute joke! I bought a hotel package voucher, and specifically called ahead before booking to ask if I could pay extra to upgrade to an executive floor and get a late checkout until 4 PM. I only booked after getting confirmation. I even switched to this InterContinental for the last day of my trip, partly because I had such a great experience at another InterContinental in a provincial capital, so I trusted the brand. However, when I went to the front desk today to confirm my checkout time before heading out, I said I wanted to check out at 3 PM, and they told me no, the latest was 2 PM. They even pulled out a little card to show me the phrase ”subject to availability.” They didn't mention any big events or a sudden surge in tourism these past two days; otherwise, how tight could room availability be on a Monday/Tuesday right after summer vacation? The executive lounge was also incredibly disappointing. With service like this, the hotel still has the audacity to chase after 5-star reviews after checkout. They took every penny they were due, but I never saw a butler, and my requests were directly rejected, with implications that my requests were unreasonable. It's like I'm just a fool who paid extra for a room on a higher floor. P.S. The 2 stars for service are for housekeeping; otherwise, I wouldn't even give one.