吉首凯莱大饭店（乾州古城店）

Seek truth from facts and say one thing at a time. 1 The biggest feature is that the breakfast is great, rich in content, tastes good, and the environment is also very good. 2 The external environment of the hotel is very good. 3. The swimming pool experience is very poor. It gives the impression that the tenants are here to mop themselves up. There is no locker, no slippers, shampoo and shower gel. If you want a locker, you need to add 20 yuan. 4 The room experience was poor. (1) The door was insured after leaving the room and could not be opened. I went to the front desk and was told that it was insured by us (how could it be insured if there was no one in the room?). I could only ask the engineering department for repairs. In the end, the front desk refused to accept the insurance. admit. (2) The air conditioner could not be "adjusted" and was extremely hot. I called the engineering department for inspection and maintenance. They said that the ventilation switch was turned off. After turning it on, it broke again after a period of time until I left.

The hotel decoration is good, but the service is far from five-star standards. The air conditioner in one of the rooms failed and it kept blowing cold wind at night. I reported this problem to the front desk the next day. Although the front desk took the master to look at it, they found that there was indeed a problem with the air conditioner and it could not be repaired. Instead of explaining it to us, they replaced it. An electric heater in the room? ! They never gave us an answer or offered to change or upgrade our room. Are we paying for the electric heater? This service concept is so poor. I was in a hurry and didn't have time to talk to the front desk. . .

During the Spring Festival, I booked a five-star hotel in Jishou, which is known as the best. When I walked in, I felt the lobby was cold. Neither the front desk staff nor the doorman heard greetings like hello. The air conditioning in room 1522 was not good and I could only add a quilt (the waiter who delivered the quilt unexpectedly Said the room was very hot), the order papers were all worn out, how could the TV and cabinets be worthy of five stars? The hotel environment was very good and quiet, the service quality and the quality of the staff needed to be improved.

The room facilities are relatively old and there is no charger at the bedside, which is very inconvenient. When I checked in, the front desk gave me two coupons for hotel meals. After I consumed them, I was told that they could not be used. The coupons clearly stated that they could be used in specialty restaurants. There was no restriction that they could only be used to consume Thai food. This kind of misleading consumption Very dissatisfied with the behavior.

Traveling all over the country, the first time I encountered a hotel with double breakfast, I had to chase after an 8-year-old child for the meal fee. It is indeed more than 3 centimeters, and the money has been paid, just say it. Don't choose this place for families with children. no need! Others are acceptable