Guest User
May 27, 2024
Arrived at the hotel after 9pm, after checking in and entering the room, I could clearly smell the strong smell of nicotine and there was an ashtray, so I went back to the front desk to report that I booked a non-smoking room, how did it become a smoking room? Requested to change rooms. A person who was not wearing a work badge and might be the store manager said lightly, "Spray it with air freshener for you." How can I sleep at night with such turbid air? We insisted on changing rooms, and he said that there were no rooms available, or you could cancel the order! It was already 9:30 pm, are you driving the guests away? We asked, aren't there suites available? The man replied that the difference in price would be required for changing suites. The non-smoking room that was booked more than half a month ago was actually facing such a reality. Helplessly, living under someone else's roof, I could only swallow my anger and admit it, even though I felt uncomfortable in the nasopharynx and didn't want to hurt my liver. Fortunately, there was a young man in charge of the guest rooms. Seeing our situation, he quickly comforted us and helped us find a solution, which is why this hotel was not given a zero score. There are also rooms marked as 22-28 square meters, but you can't put your suitcases there, you can only put them on the windowsill, probably because the floor area of the guest room is marked. The next day at breakfast, there was "smoke" everywhere in the enclosed space of the restaurant, and no one tried to stop it. It can be seen that this hotel is not only unworthy of its name, but also has very bad management!
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