Guest User
February 28, 2024
Firstly, this is not a negative review of Bay Villas and their staff. This is a negative review of Air BNB! I'll keep this brief, however it should be noted that there are certain policies and procedures of ABNB that do not protect the customer! Please be careful using Air BNB. They have a policy that penalises any host that has previusly cancelled a guest. This means that there may be a dispute that holds your payment from the host. This will give rise to a conflict between you and the host, as your payment will not reach the host. We experienced this and were asked by the host to make a payment guarantee, after ABNB had taken our payment!!! You are at risk when using this service provider! If there are other options, explore them or check to make sure there are no open disputes with a host you are selecting! Half of our trip was a disaster due to this conflict and we were in the middle as ABNB would not contact the host to resolve for us... no compensation and just a blunt sorry, but its not in our policy!