Shangri-La Tanjung Aru, Kota Kinabalu Reviews

Nice and easy trip for tourists. Marine activity and island hopping is easy to do and hotel room is big and clean. I was told the room near to the pool and sea is fully renovated and staff asked me if I wanna upgrade. I was happy with Mountain View since I did really stay in the room and see the view from there.

Great and excellent staycation. The view of the resort is the best. The room is clean and the staff all friendly and helpful. Only the pool floor is slippery, near to kids pool. The big swimming pool not so clean because of the dry leaves and sand from the beach i guess. The food taste is flat and the menu is same for 2 days. But the pastries fresh and nice.

Nice sea view and super romantic sunset view from our room. Kids like the water park a lot. And the infinity sea view pool is beautiful also.

We stayed 4 nights here. Overall experience is wonderful. My kids love the swimming pools so much and the sunset is wondrous. Just a bad experience was that the air conditioning kept buzzing at the mid night. And I could not sleep well and finally I called the maintenance to fix it.

Great resort we'll located and extremely lovely staff. They really made our Christmas holiday special with accommodating a thrice delayed flight quite early on Chriatmas Day. The breakfast buffet was extensive and very good. The rooms in the Kinabalu wing could use an upgrade but the room was clean and spacious with a balcony and picturesque mountain view. The resort offers a multitude of activities and is great for families. Would definitely stay here again!

Very comfortable hotel with my kids in family room. They love the bunk bed, beach is clean sand is soft. Not crowded. The swimming kids pool is warm. Kid slide also fun The breakfast have variety choice and tasty. Will like to come back again

Nice resort in KK , enjoy the facilities in the resort , will definitely visit again

I've had the privilege of staying in numerous Shangri-La's throughout Southeast Asia, and this particular one felt somewhat dated and in dire need of modernisation. I could see signs of improvements in progress, with sections that appeared to have already received a facelift. On my first day, I ventured to the sauna, only to find the temperature so lukewarm that I couldn't even work up a sweat. I voiced my discontent, and I'm pleased to report that the issue was addressed promptly by the next day. One aspect that left me somewhat disenchanted was the interaction, or rather lack thereof, between the staff and guests. It didn't quite embody the exemplary service one would expect from a high-end 5-star establishment. However, there was a shining exception to this observation - Addy, who was stationed at the breakfast area. Addy demonstrated a commendable level of attentiveness, engaging guests at their tables and ensuring needs were met promptly. Whether you required additional items or sought information, Addy was the person to turn to. This kind of service truly exemplified the standard one would anticipate from a hotel of this caliber. I did have an enjoyable stay, but for this hotel to remain a five star there is room for improvement.

Good service and I can various experience in here. This hotel have something to enjoy. Swim game music etc... I recommend here. If you want to experience

Best resort experience ! My family and I enjoy the stays very much , staffs are helpful and nice , showed professionalism and hospitality ! Love it and appreciated everyone in the resorts . First choice for family trips !

The location is great, nice view. But the hotel generally is a bit lower than 5 star service. Especially the reception check in speed a bit too slow, the biggest issue for me is the breakfast, the food is average though a lots of choices, but the restaurant was too crowded, so many people, I feel I m in the market not a 5 star hotel. Anyway, I m not sure it is food poison or something else I had diarrhoea after 3 breakfasts.

A place to go from a busy day , all staff are friendly, the beach view is beautiful always come here to relax or on vacation. The sunset is amazing and there’s tour departures from hotels daily, you can do everything at hotel, highly recommended.

It is indeed one of the best sunset view in the world. Kids friendly hotel . Will definitely come again in the future

The location is very good and the hotel facilities is well maintained. The kids love the pool and the slide. There is also a lounge for you to rest and shower if you have a late flight to catch. Excellent hotel