Banyan Tree Krabi Reviews

Response from Property: Dear Valued Guest,Greetings from Banyan Tree Krabi!Thank you for choosing our resort to and for taking the time to share your experience with us. We are thrilled to hear that your overall experience was excellent and that you had a relaxing retreat to the tropics while enjoying the comfort and privacy of your room.Ensuring that our guests feel welcome and well taken care of is our top priority, and we are delighted that our team members’ kindness and attentiveness made a positive impact on your stay especially the swift, yet friendly, arrival experience.Thank you for your constructive feedback and for your valuable insight into improving our resort. While I am pleased that you found the overall breakfast experience at The Naga Kitchen to be excellent, I regret to learn that were met with a slow pace of service for the delivery of your coffee orders and that this detracted from your dining experience. I will share this with our team for their awareness and to take appropriate action to rectify this shortcoming.Thank you once again for staying with us and we anticipate welcoming you back in the future for even more memorable moments at our Sanctuary for the Senses! If you have any specific requests or if there's anything we can do to make your next stay even more memorable, please do not hesitate to reach out. With kind regards,Haruethai Maneerat (Pop)General Manager

Response from Property: Dear Valued Guest,Thank you for choosing our resort as your holiday destination and for taking the time to offer your feedback. I am delighted to read that you were impressed with the quality and taste of the breakfast selections on offer at our daily buffet at The Naga Kitchen.While we are slightly remote from the nearby hub of Ao Nang, we do offer a complimentary shuttle bus to multiple stops in Ao Nang that operates twice daily as an added convenience for our guests to explore the local area. This provides a cost-effective option for guests who do not wish to use the private taxi service that is readily available upon request.Thank you once again for your visit to Banyan Tree Krabi and we hope to have the opportunity to welcome you back in the future.With kind regards,Haruethai Maneerat (Pop)General Manager

Response from Property: Dear StanC,Greetings from Banyan Tree Krabi!Thank you for choosing Banyan Tree Krabi for your destination stay, and for taking the time to share your wonderful experience with us. Your praise for our hospitality is inspiring. We're delighted to know that you enjoyed excellent service from arrival through to departure.In addition, we are truly delighted that our service surpassed your expectations. Our team members, from top management to ground members, are the heart and soul of our resort, and their contagious passion for their roles is a testament to our commitment to excellence. Your appreciation for the must-visit Saffron restaurant and the tranquility of our natural surroundings also means the world to us.StanC, thank you once again for your kind words. We hope to have the privilege of welcoming you back to our Sanctuary for the Senses in the future.With kind regards,Haruethai Maneerat (Pop)General Manager

Response from Property: Dear Valued Guest,Greetings from Banyan Tree Krabi!Thank you for choosing our resort for your retreat to the tropics and for taking the time to share your positive review with us. I am delighted to know that you had an overall pleasant stay and that my team was able to offer you a complimentary early check-in upon arrival to our resort.We’re heartened to know that you were impressed with the cuisine at our signature restaurant, Saffron and the warm, attentive service from our entire team.Thank you for your stay with us at Banyan Tree Krabi. It has been a great pleasure having you at our beautiful resort and we look forward to welcoming you back soon for another great experience.With kind regards,Haruethai Maneerat (Pop)General Manager

Response from Property: Dear Valued Guest,Greetings from Banyan Tree Krabi! Thank you for choosing Banyan Tree Krabi and for taking the time to give us a review regarding your recent stay with us. I am pleased to read that you found your room to be comfort and well-appointed. Moreover, that the overall environment of our setting provided the tranquility that you were seeking from your holiday in Krabi.Thank you once again for your stay and we hope to have the opportunity to welcome you back in the future to provide you with a more satisfying and seamless experience.With kind regards,Haruethai Maneerat (Pop)General Manager

Response from Property: Dear valued guest,Greetings from Banyan Tree Krabi!Thank you for choosing our resort for your retreat to the tropics and for taking the time to share your positive review with us. It is a pleasure to hear that you had a good experience during your stay. Our team takes great pride in providing exceptional service, and we are delighted that you found our team to be very nice and calm. Ensuring our guests' comfort and satisfaction is always our top priority, and we are truly delighted to hear that we were able to provide you with an excellent stay. We understand that the timing of your visit coincided with the rainy season, which can sometimes be unpredictable. We apologize for any inconvenience the weather may have caused during your stay. However, we're delighted to hear that despite the rain, you still enjoyed your time with us.Thank you for your stay with us at Banyan Tree Krabi. It has been a great pleasure having you at our beautiful resort, and we look forward to welcoming you back soon for another great experience.With kind regards,Haruethai Maneerat (Pop)General Manager

Response from Property: Dear Henry Tng,Greetings from Banyan Tree Krabi!Thank you for choosing Banyan Tree Krabi as your destination to celebrate your son's birthday and for sharing your wonderful experience with us on TripAdvisor. We are absolutely delighted to hear about your exceptional experience during your stay with us.It's truly heartening to know that you found our hospitality service to be top-notch and that you enjoyed your stay in our wonderful rooms. We take great pride in providing our guests with the highest level of comfort and service, and your kind words serve as a testament to our dedicated team's efforts.We understand that choosing a luxury resort often comes with certain expectations, and we are happy that you found your experience to be well worth the price paid. Your satisfaction is our ultimate reward, and we are committed to consistently delivering unforgettable moments to our valued guests.Once again, thank you for choosing our resort, and we sincerely look forward to the privilege of hosting you again in the near future. Should you have any specific preferences or requests for your next visit, please do not hesitate to reach out to us. We are here to ensure that your future stays with us are equally wonderful. With kind regards,Haruethai Maneerat (Pop)General Manager

Response from Property: Dear LEE,Greetings from Banyan Tree Krabi!Thank you for choosing our resort for your retreat to the tropics and for taking the time to share your experience with us. We are delighted to hear that you found our team members to be exceptionally attentive and friendly. Their warm and welcoming smiles are indeed a testament to the genuine care and hospitality that we take immense pride in providing to all guests. Your kind words serve as a reminder that the efforts of our team do not go unnoticed and that their dedication to making your stay special shines through.Khun Tone will definitely be delighted to know that his service made a positive impact on your experience. He and the rest of our team, strive to create memorable moments for our guests, and your special mention of him is highly appreciated.We understand that leaving a place that has touched your heart can be bittersweet, and we share we’re happy to hear that your family will miss this special place. We hope that the memories you've created with us will stay with you until your next visit.LEE, thank you for your valuable feedback and for choosing Banyan Tree Krabi. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back in the near future for another wonderful stay. With kind regards,Haruethai Maneerat (Pop)General Manager

Response from Property: Dear Kwa,Greetings from Banyan Tree Krabi!Thank you for choosing our resort as your getaway destination and sharing your experience with us. We are absolutely delighted to receive your fantastic feedback about your stay with us and it’s wonderful to hear all aspects of your holiday with us combined to create a memorable experience for you.Kwa, thank you once again for your stay with us. As returning is the highest compliment we can receive, we look forward to the opportunity to welcome you back for another fantastic stay at our Sanctuary for the Senses. With kind regards,Haruethai Maneerat (Pop)General Manager

Response from Property: Dear valued guest,Greetings from Banyan Tree Krabi!Thank you for choosing our resort for your retreat to the tropics and for taking the time to share your positive review with us. I am delighted to know that you had an overall pleasant stay and that my team was able to offer you top-notch service. Your encouraging compliments for our overall service are highly appreciated. I will pass them on the team as an encouragement to continue delivering exceptional guest experiences.We’re heartened to know that you would like to return to our resort again and that you were impressed by our facilities and the overall ambience. Our resort is located in an exclusive location – right next to the Dragon Crest Mountain Range, making it an ideal place for relaxation. Our semi-private beach also provides the perfect place to explore the tranquil waters with our complimentary marine activities on offer or to simply relax and unwind amid the peaceful surroundings.Thank you for your stay with us at Banyan Tree Krabi. It has been a great pleasure having you at our beautiful resort, and we look forward to welcoming you back soon for your second visit!With kind regards,Haruethai Maneerat (Pop)Hotel Manager

Response from Property: Dear Valued guest,Thank you for taking the time to share your exceptional experience at Banyan Tree Krabi. We sincerely appreciate your kind words and are thrilled to learn that our resort surpassed your expectations.Maintaining impeccable cleanliness standards is of utmost importance to us, and we are delighted that you found our hotel to be impeccably clean. Our dedicated team works diligently to ensure a pristine environment for all our guests.Providing exceptional service is at the core of our philosophy, and we are delighted to hear that our team members were consistently friendly and helpful throughout your stay. We firmly believe that genuine hospitality can elevate the overall guest experience, and we are thrilled that our team left a positive and lasting impression on you.We are also pleased to know that our breakfast offerings met your expectations. We understand the significance of a satisfying meal to start the day, and our culinary team takes pride in curating a diverse and delectable selection to cater to our guests' preferences.Once again, we extend our sincere gratitude for your gracious review and for choosing Banyan Tree Krabi. Your feedback is valuable to us, and we genuinely hope to have the privilege of welcoming you back in the future, providing yet another extraordinary and memorable experience.With kind regards,Haruethai Maneerat (Pop)Hotel Manager

Response from Property: Dear TSZ HONG,Greetings from Banyan Tree Krabi!Thank you for choosing our resort for your retreat to the tropics and for taking the time to share your experience with us. We are delighted to hear that you found the room to be modern and comfortable. Your satisfaction is of utmost importance to us, and we take great pride in providing our guests with the highest level of comfort and luxury.Creating a serene and pleasant space for our guests to relax and unwind is one of our top priorities, and we are thrilled that our efforts have met your expectations. Your kind words are truly appreciated and serve as a great motivation for our team to continue delivering exceptional experiences to all our valued guests.We greatly appreciate your positive comments, and we are thrilled to know that you are considering a return visit. We truly appreciate your recommendation and look forward to welcoming you back in the near future for another delightful stay. With kind regards,Haruethai Maneerat (Pop)General Manager

Response from Property: Dear valued guest, Thank you for taking the time to write us a positive review following your stay at Banyan Tree Krabi. We are delighted to know that you enjoyed our service and the restaurants. We hope to welcome you back for another memorable visit. With kind regards, Nigel Fisher General Manager

Response from Property: Dear Peiqi YioThank you for choosing Banyan Tree Krabi for your tropical getaway and for sharing your comments regarding your stay. It’s reassuring to hear that our team recognises our guests. I have already passed along your kind comments to our entire team to serve as motivation for them to continue delivering the highest standards of service to our guests.Peiqi Yio, thank you once again for staying with us. As returning to our property is the highest compliment we can receive as a resort, we anticipate welcoming you back in the future and to deliver another memorable retreat to our Sanctuary for the Senses!With kind regards,Nigel FisherGeneral Manager