One Bukit Ceylon by Roomy

So bad that I don’t even know where to start. Let’s begin with coordination. I emailed several times to ask if it was possible to request an early check-in—no response. Two days before arrival, I received an email asking me to message them about my arrival time. They noted there would be a charge of RM10 per hour for early check-in. I then asked if there was any chance the fee could be waived. The reply was extremely rude, stating that if I wanted a waiver, I should just check in at the stated time. Is it really that hard to be courteous? With such an arrogant reply, you’d expect the place to be in excellent condition. Unfortunately, that wasn’t the case. The sofa was in poor shape, there were stains on the bed, the iron didn’t work, and the floor was wet when I walked in. Look at the photos—I’m not exaggerating. My advice to the operator or owner: If your place isn’t in top condition, you have no right to be arrogant. Even if it were, humility and courtesy should always be your standard. My advice to Trip.com: Please stick to listing proper hotels. These non-hotel properties belong on platforms like Airbnb, not here. Disappointed. Disgusted. Disheartened.

This literally in very Central location Bukit Bintang in Kuala Lumpur , very close to train station, very close to major malls in the area, basically close to everything ,close to pavillion mall easy access in and out, there are rooms to improve, internet maybe need to be better, but overall very good stay and I would repeat which I did I suggest this place is okay

I don't even want to give one star, terrible cockroach room. The cockroaches would fly onto my face when I was asleep at night. I woke up to find the whole room was full of cockroaches. We booked 11 nights, but we were so scared on the first day that we ran to another hotel. We asked for a refund, but the hotel said they couldn't contact anyone and there were only two options: continue to stay, or consider ourselves unlucky and lose 11 nights' accommodation fee and go to another hotel. Please don’t be deceived again! !

This booking is not under the Ramada hotel but a unit owner. The building is shared between hotel and unit owner. Check in and check out is easy. Just call the number in the booking. Room is clean and well maintained. Parking is available on site with a fees. Recommended.

the staff is very good. easy to deal with

Excellent location for the price paid, 5mins walk to market, restaurants and shops. The room is spacious but a little dated. The check-in process was smooth, it's a shame check in is at 3 and check out is at 12, should be 24hour stay. Linda was great in communication and accessibility for support. Hotel is located at Ramada so you have access to gym, pool etc. Overall good stay and would recommend