Garrya Nijo Castle Kyoto - Banyan Group Reviews

Response from Property: Dear Pinkkkkkk, We really appreciate your positive review of our hotel. We are glad to know that you are satisfied with the location and service. Regarding the problem you mentioned about the lack of convenience stores near the hotel, we are aware of this problem and are looking for a solution. Our goal is to provide the most convenient service and experience for our guests. Thank you again for your valuable feedback and we hope to see our improvements when you visit us next time. Sincerely, GARRYA Nijo Castle Kyoto Management Team

Response from Property: Dear Xianggelila🇨🇳, Thank you for your full rating and praise for Banyan Tree Hotel. This is a great encouragement for us. We will continue to work hard to provide better services and make every guest feel at home. We are glad that you can enjoy our services and facilities in the season of red leaves. We have always been sensitive and concerned about the needs of our guests. Therefore, we provide Chinese services in the lobby to facilitate and better serve all guests. Thank you again for your affirmation and praise. We look forward to your visit again. We will welcome you with the best service. Sincerely, GARRYA Nijo Castle Kyoto Management Team

Response from Property: Dear Guest User, thank you for taking the time to provide feedback about your stay. Your suggestions are very helpful in improving the quality of services and facilities. We are sorry. Although we always strive to provide the best service and accommodation experience, we clearly fell short of our goals this time. Regarding breakfast, our hotel is considering introducing more breakfast options to meet the needs of our guests. Regarding the stains on the bed, we have strengthened the cleaning of the guest rooms to ensure that every guest can enjoy a hygienic and comfortable environment when checking in. Regarding the tea cup issue, we have forwarded your feedback to the relevant depar**ents to improve the quality of room cleaning. Thank you again for your review and we hope to have the opportunity to welcome you and show you the results of our improvements. Sincerely, GARRYA Nijo Castle Kyoto Management Team

Response from Property: Dear anonymous ユーザー, thank you for your valuable comments and suggestions. Your evaluation plays an important role in our progress. We regret about the breakfast. In order to meet the needs of various tastes, we will continue to improve and enrich the variety and quality of breakfast. At the same time, we are continuing to improve hotel facilities and services, hoping to bring you a better stay experience. Thank you for your compliments on the beauty. Regarding the affirmation that "you will be amazed by the beautiful scenery as soon as you enter the hotel door", this is exactly what we have been working towards. We look forward to welcoming you again with more beautiful scenery and better services. We are sorry that your experience did not fully meet your expectations, and we hope to have the opportunity to serve you again and demonstrate the improvements and progress of our hotel. Thank you again for your feedback, let us make progress together, and look forward to your visit again. Sincerely, GARRYA Nijo Castle Kyoto Management Team

Response from Property: Dear Guest User, Thank you for sharing your experience in our hotel and giving us a perfect rating. We are very honored to know that you appreciate the service of our staff, especially the front desk team. Providing guests with attentive care and a sense of home has always been our goal. Our location is indeed in the center of Kyoto, close to Nijojo-mae Station, which is convenient for guests to go to various attractions. Thank you for your recognition. At the same time, there are many specialty restaurants and convenience stores around the hotel to meet the different needs of guests. Thank you again for your favor to our hotel. If you come to Kyoto again in the future, we are very much looking forward to your visit again. We will continue to work hard to provide better services to every guest. Wish you all the best~ Sincerely, GARRYA Nijo Castle Kyoto Management Team

Response from Property: Dear Guest User, Thank you for sharing your experience with us and pointing out some areas for improvement. First of all, we are very sorry for the inconvenience caused to you regarding the bed problem you reported. We will immediately review and make improvements to ensure that all rooms have beds that provide guests with a comfortable sleeping experience. In addition, regarding the air conditioning problem, we have reported your feedback to the engineering depar**ent for inspection and repair. We are glad to hear that you appreciate the service and location. The team members are always committed to providing guests with excellent service, and our location does make travel more convenient. Finally, we hope that you will choose our hotel again. We look forward to showing you the improvements we have made and providing you with better service when you visit next time. Thank you again for your valuable comments. Sincerely, GARRYA Nijo Castle Kyoto Management Team

Response from Property: Dear openfish0420, Thank you for taking the time to write such a good review for our hotel. We are glad to hear that you are full of praise for the location, room and service. Your satisfaction is the biggest motivation for our efforts. In particular, we will share your feedback with the team. The hotel has always been committed to providing the best service and facilities, and we are honored by your feedback. We always aim to meet the needs of our guests and continuously improve the quality of our service. We hope to have the opportunity to welcome you again and provide you with better service and experience. Thank you again for your recommendation! Looking forward to serving you again in the near future. Sincerely, GARRYA Nijo Castle Kyoto Management Team

Response from Property: Dear Guest User, We are very grateful for your high evaluation of our service, room comfort and cleanliness. We are glad that you like the capsule coffee machine in the room and the coffee provided. Our goal is to create the most pleasant stay experience for you. Our team values ​​every piece of your feedback and will work hard to improve our services. We look forward to having you visit our hotel again in the future and enjoy a perfect vacation again. Thanks again for your positive review. I wish you all the best and a happy mood ~ Sincerely, Timothy HuiFront Office Manager at GARRYA Nijo Castle Kyoto

Response from Property: Dear Latache, Thank you for your high evaluation and five-star review of Willow Hotel Kyoto Nijo Castle. We are glad that you like the design style that combines modern and classical art aesthetics. Our staff has always been committed to providing warm and professional service, and we are very pleased to know that you are very satisfied with it. At the same time, we are also very happy that the location makes your travel more convenient. We are always committed to providing excellent customer service, and your satisfaction is our greatest pursuit. Thank you again for your good review, we look forward to your visit again and provide you with further excellent service. Sincerely, GARRYA Nijo Castle Kyoto Management Team

Response from Property: Dear ゲスト様 Thank you very much for your recent visit to Kyoto and for choosing us as your place of stay. We are very happy to know that you enjoyed your experience in Kyoto; in addition, your recognition of our staff service also gives us great motivation to continue to achieve our goal of providing personalized service to our valued guests. We are a small hotel that wants to make every guest feel like a home away from Kyoto. We wish you all the best and hope to have the opportunity to see you again in the future. Timothy Hui Front Office Manager at GARRYA Nijo Castle Kyoto

Response from Property: Dear ゲスト様 Thank you very much for staying at Nijo Castle Etsuryanagi Kyoto. It is an honor to have this opportunity for us to serve you. We sincerely thank you for your appreciation and encouragement. Thank you for your compliments on the breakfast at our hotel restaurant. Hope to have the opportunity to serve you again in the near future. Timothy Hui Front Office Manager at GARRYA Nijo Castle Kyoto

Response from Property: Dear Anonymous User, thank you for your kind review and valuable feedback. Sorry to hear that the hotel facilities did not meet your expectations. Your feedback is very important to us as we evaluate and improve our facilities and breakfast quality. We are glad to hear that you are satisfied with the furnishings of your room. The design team always strives to provide guests with an environment that is comfortable and meets their individual needs. We will continue to work hard to ensure that our guests have the best experience during their stay. Thank you again for choosing our hotel and sharing your experience with us. We look forward to welcoming you again in the near future and having the opportunity to provide even better services and facilities. Always feel welcome and you will always feel at home here. Sincerely, GARRYA Nijo Castle Kyoto Management Team

Response from Property: Dear ゲスト 様 Thank you very much for staying in Kyoto Nijo Castle Etsuliu. It is an honor to have this opportunity for us to serve you. We sincerely thank you for your appreciation and encouragement. Hope to have the opportunity to serve you again in the near future. Timothy HuiFront Office Manager at GARRYA Nijo Castle Kyoto

Response from Property: Dear singerala1, Thank you for taking the time to write such a detailed review, I really appreciate it. Your satisfaction is our pride. We attach great importance to your positive comments about the room, including its spaciousness, facilities, cleanliness, beautiful view from the window, and privacy. Your satisfaction is our achievement. Our team has been committed to providing professional, friendly and considerate service to ensure that every guest has a satisfactory stay. We look forward to your visit again and giving us the opportunity to provide you with high-quality service and comfortable accommodation again. Sincerely GARRYA Nijo Castle Kyoto, Management Team