Nell Hefengting · Yichuan Fengyue | View Snow Mountain Ancient City Panorama Hotel

Service by the team was superb! They were helpful and would respond almost immediately when we texted them. Place was beautiful and clean as well!

We had an unforgettable stay at Nell Hefengting Hotel, thanks to the outstanding service from Mo Chen. Even before we arrived, he was already assisting us and continued to go above and beyond until the moment we left. The hotel itself is spotless and very well-maintained. Our room was on the fourth floor, accessible by stairs, and it was clean, cozy, and comfortable. Mo Chen even carried our luggage up without hesitation. Anytime we had questions or needed assistance, he didn’t just reply to our messages—he would come up personally to help. His warmth and dedication were truly remarkable. The location of the hotel is incredibly convenient. We are from Singapore and were pleased to find that halal food options were available nearby, making it easy for us to enjoy our meals. The hotel is also close to all the main attractions in Lijiang, making it easy to explore the area on foot. After a long walk, we returned to the hotel, and my wife, who wasn’t feeling well, was coughing. Mo Chen noticed and offered to make us Pu’er tea, which was unlimited and such a thoughtful gesture. His service is simply unmatched. Mo Chen made our stay incredibly special, and he is one of our best memories of Lijiang. We would return to this hotel not only for its cleanliness and convenient location but also for the exceptional service he provided. Truly one-of-a-kind!

I can absolutely recommend this hotel. It's within walking distance to the old town, the staff is a young team and super friendly and also invited me to a complimentary tea ceremony. Despite my poor mandarin skills they answered all my questions with translation apps and were very helpful. Also, the roof on the fourth floor has a great view, especially for sundown. Furthermore, the room itself is spacious, was very clean and new. I felt very at home here due to the people and the accommodation itself. I was also able to wash my clothes and hang them outside to dry, which was very kind. Definitely worth a trip here and Lijiang itself is just beautiful with the mountains, delicious tea and flowers everywhere.