We stayed Christmas Eve and Christmas Night. The night we checked in (Christmas Eve) the front desk person was pretty rude and not welcoming. Our room was not cleaned while we were there. The fridge in our room did not work despite us turning it on and thinking it did. There were also no toiletries as I've experienced at other Holiday Inns (Lotion, Handwash, Shampoo, conditioner, body wash - by Dove). The other two front desk folks we encountered were very friendly and warm.