CHOI YI
August 23, 2023
We booked two double bed rooms with breakfast included for two nights.
After arriving, the staff arranged for us to have a double bed and Sofa room. After explaining to the front desk, we booked two double bed rooms. The staff said there was no way but to have our room available tomorrow. Without compromise, the staff changed the room, but their attitude was very poor. When she gave us the new room card, she also said to us, 'This room is guaranteed to be satisfactory to you!'!
We booked two double bed rooms at a relatively high price. Although we are three people, it is impossible to give our room to other guests, which is completely unreasonable.