Hub by Premier Inn London King's Cross Hotel

I am a tourist from Shanghai China. I am writing to express my disappointment with the service I received during my recent stay at your hotel. We booked a two-night stay through Ctrip that included breakfast, but when we arrived, the staff could not find our names on the list. They insisted that we had to pay an extra £8 per person for breakfast. We showed them the confirmation email from your hotel in Chinese, but the staff member claimed he couldn't understand it. When we presented the English version, he complained that the text was too small for him to read. This lack of patience and professionalism was very frustrating. Furthermore, when we went to pick up our luggage this afternoon, the staff member there was not polite enough. We thanked him for his help, but he didn’t respond at all. In a big city like London, I believe everyone should maintain a high standard of courtesy and professionalism. Hotel staff should represent the image of the hotel, and unfortunately, this experience did not reflect well on your establishment. Due to this poor service, I regret to say that I will not be returning to your hotel, nor will I recommend it to my friends. I hope you will take this feedback seriously and work on improving your customer service.

Good location, close to Kingcross Room size is clean and compact Breakfast is simple but nice

the room was clean and location is really close to King’s cross underground station.

I was allocated to a room without windows, however it was a great experience for a business stay. The ground floor Cafe is an extra where you can work and relax in the same place. The atmosphere is really excellent!!! I will recommend it to my colleagues and friends.

Great Hotel in King across Station. Hotel staff are very helpful and I highly recommend this for short stays. Breakfast was good value for the price and all day and night coffee was also a good option via the downstairs bar. Many great value restaurants in the area including an Asian Noodles place, Kebab house and a variety of pubs. Only thing I didn’t like was the way in which you need to turn the lights on via the bed head as not really convenient.