CLOUD NINE HOT SPRING WHISKEY HOTEL

CLOUD NINE HOT SPRING WHISKEY HOTEL Reviews

CLOUD NINE HOT SPRING WHISKEY HOTEL

Zenglong Road, Maxing Village, Yonghan Town, Longmen, Guangdong, China, Longmen, Guangdong, ChinaView Hotel Details
CLOUD NINE HOT SPRING WHISKEY HOTEL
CLOUD NINE HOT SPRING WHISKEY HOTELCLOUD NINE HOT SPRING WHISKEY HOTELCLOUD NINE HOT SPRING WHISKEY HOTEL
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Guest Reviews of CLOUD NINE HOT SPRING WHISKEY HOTEL

9.1/10
Good
6568 review
Verified reviews
Location9.1
Amenities9.1
Service9.1
Cleanliness9.1
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All reviews(6568)
Positive reviews(6298)
Reviews with photos/video(2760)
Relaxing hot springs(1771)
Perfect for kids(876)
Delicious buffet(457)
Friendly front desk staff(262)
Has facilities for children(207)
Tasty dinner(150)
Negative reviews(270)
KennyTham
Guestroom - With View (Double Bed) (Soaking Tub)
Stayed in Nov 2024
Travel with friends
73 review
7.0/10
Posted on Jan 8, 2025
Big family hotel with many entertainment available, but room condition is not as new. Balcony area is dusty probably due to the road constructions downstair.
Response from Property: 尊敬的賓客：您好！感謝您的入住及點評。雲頂温泉坐落在被譽為“中國天然氧吧”的龍門縣風景秀麗的國家4A級南崑山國家森林公園，以70度純天然“美人湯”硅酸氟温泉為特色，度假村外面是作為百千萬工程典型鎮的其中一個擴路工程項目，目前已經接近完工，修路是暫時的，相信將來能為廣大遊客帶來更優質的度假體驗，今後，我們將繼續努力提升服務質量，真誠歡迎您再次光臨。
Khan, Sohrab
Guestroom - With View (Double Bed) (Soaking Tub)
Stayed in Dec 2024
Couples
32 review
8.0/10
Very Good
Posted on Feb 3, 2025
Not bad but too crowded
Response from Property: 尊敬的賓客：您好，感謝您入住雲頂温泉威士忌酒店，雲頂温泉以70度純天然“美人湯”動感温泉為特色、結合濃郁的東南亞峇裏島建築風情，酒店充分考慮了朋友、情侶及家庭出行的各項需求，以此為基礎而建造的各項設計深受入住賓客的青睞。春節期間客人相對 較多，儘量選擇工作日或者平日前往，期待您的再次光臨，祝您生活愉快，家庭幸福。
Guest User
Guestroom - With View (Double Bed) (Soaking Tub)
Stayed in Jul 2024
Family
8 review
9.0/10
Great
Posted on Aug 26, 2024
The facilities are excellent, lots to do. The staff VERY helpful & the rooms are clean & tidy. The only thing that let's it down is it's location, it's not near anything within walking distance like shops. I would recommend staying here but only if you are in a tour party or if you have your own transport.
Response from Property: 尊敬的賓客，您好，感謝您入住南崑山雲頂温泉威士忌酒店，雲頂温泉以100%純天然"美人湯"硅酸氟温泉為特色，被評為國家五星級温泉，位於南崑山風景秀麗的國家4A級風景名勝區下，地理位置優越，交通十分便利：距“廣河高速”永漢出口公2公里，距離百千萬工程首批典型鎮”永漢鎮”也是2公里，購物非常方便，優質的自然環境，如同世外桃源般，盡享南崑山風景區清新空氣的同時還能享受100%純天然"美人湯"硅酸氟温泉。您的滿意是我們前行的無限動力，我們會繼續保持熱忱，期待您再次光臨！祝您生活愉快！
Guest User
Riverside Tub Twin Room
Stayed in Feb 2024
Couples
21 review
10.0/10
Outstanding
Posted on Mar 5, 2024
great hotel, great foods and excellent services, will come back to stay for sure
Response from Property: Distinguished Guests, Hello! ! Thank you for choosing Genting Hot Spring Whisky Hotel, the best advertisement is the recommendation of the guest Marketing buzz, we are especially honored that our services can be recognized by you, look forward to your next visit, I wish you a happy life, Happy Family!
Justjen
Riverside Tub Twin Room
Stayed in Sep 2023
Family
14 review
10.0/10
Outstanding
Posted on Oct 10, 2023
Nice soaking tub with Mountain View, good modern facilities, hot spring is great
Response from Property: Dear guest, hello! Welcome to book the Yunding Hot Spring Whiskey Hotel in Nankunshan. Thank you very much for your recognition of our hotel and sharing the experience. The hotel fully considers the various travel needs of friends, couples, and families, and the various designs built on this basis are highly favored by guests who stay. Every trip is important, so we strive to ensure that our guests enjoy a comfortable experience in the hotel. I hope to see you again soon. Wishing you a happy life! Family happiness!
Edmond
Riverside Tub Twin Room
Stayed in Nov 2024
Travel with friends
3 review
7.5/10
Posted on Dec 29, 2024
Good!
Response from Property: 尊敬的賓客，您好，非常感謝您選擇雲頂温泉威士忌酒店，以及對酒店的肯定。雲頂温泉是廣東省首批真温泉，被評為國家五星級温泉，雲頂温泉以100%純天然"美人湯"硅酸氟温泉為特色。人每累計泡半小時温泉，相當於慢跑了兩公里的運動量，所以堅持泡温泉可以讓體形變得更完美哦，再次感謝您的好評，期待您再次光臨！祝您生活愉快！
Axintaihao～erciyuansanzuobiaoshengchanjidi！
Guestroom
Stayed in Apr 2025
Family
44 review
9.5/10
Amazing
Posted on May 3, 2025
This is the third time I've come to Genting Whisky Hotel. This time I came to 51 and it was pretty good. Every time I come, I feel a little touched. What's especially touching is that when our car was leaving, the security guard actually helped us stop the car outside. The traffic outside the door was too heavy, so we could get in and out safely. It was very heartwarming! This time, the hardware facilities, especially the characteristics of the room, the basketball-themed room, were very comfortable to stay in. The children liked it very much. From entering to checking out, they thought about playing basketball every moment. This was also a stay for children, which made it difficult to go back and forth. Thank you Genting Whisky for such a creative design!
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6/20
Response from Property: Dear customer, hello, welcome to stay at Nankunshan Yunding Hot Spring Whisky Hotel and share your experience! Thank you very much for your support of our hotel. We always believe that a good reputation must be recommended by the most sincere satisfaction of the guests. At the same time, we are also honored to provide you with the best service. You are very welcome to choose our hotel again whether it is a business trip or a travel! Sincerely look forward to your visit again.
mck1988
Jungle Family Friendly Room (Soaking Tub)
Stayed in Apr 2025
Family
27 review
10.0/10
Outstanding
Posted on May 3, 2025
We came here on the May Day holiday. Although there were many people, there were many hot spring pools and the experience was good. Children are the happiest here, as there are two large slide combinations to play on, as well as a wave pool. The parent-child room is not very big, but the slide is good, the decoration is also beautiful, and there is also a hot spring pool in the room, which is convenient~ The buffet dinner and breakfast are very good, with rich variety, good taste, and fast replenishment~
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6/14
Response from Property: Dear guest, hello! Thank you for choosing Genting Hot Spring Whisky Hotel. It is an honor to serve you. I am very happy to know from your message that you have left such a good impression. Genting Hot Spring features 100% natural "Beauty Soup" silicate fluoride hot spring. 128 special hot spring pools are built on the mountain. There is a small hot spring every three steps and a large hot spring every five steps. It is like being in the jungle and integrating nature. Every breath is filled with the freshness of the mountains and the warmth of the hot springs, which can take away the fatigue of the body and mind. Your satisfaction is our infinite motivation to move forward. We will continue to maintain our enthusiasm and look forward to your visit again! I wish you a happy life!
Lanwanbandaoxuebietai
Riverside Tub Twin Room
Stayed in Apr 2025
Family
16 review
10.0/10
Outstanding
Posted on May 8, 2025
Although the road outside is dusty, the hotel is well managed. There are staff at the door to guide how to park. There are many front desk staff, and even on May Day, check-in is very efficient. The room has its own hot spring pool, which just faces Nankun Mountain and has beautiful scenery. There are many staff in the hot spring, constantly replenishing dry hot towels and hot drinks. Fruits and tea in the lounge are also free and unlimited, and the management is very good.
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6/7
Response from Property: The most beautiful thing is not to keep time, but to keep memories, just like the feeling of first meeting. Even an inadvertent smile is the story we miss the most. I hope that time will be like the first meeting. Yunding Hot Spring is looking forward to your next visit~~~
Guest User
Riverside Tub Twin Room
Stayed in Apr 2025
Family
1 review
10.0/10
Outstanding
Posted on May 4, 2025
The room is large and clean, and the balcony faces the mountain directly, with a wide view! I especially praise that the pillow is a cervical pillow, which is very considerate of the comfort of the guests! ! There are 2 types of toilet paper in the toilet, which is a detail! ! There is a hot spring in the room, and you can soak in the hot spring at night while watching the fireworks! There are many public pools with complete facilities! There are big slides for adults and wave pools, which are different from other hot springs! The buffet is fresh and delicious! And the director Taigongfen is very ceremonial! There are also resident singers, and the two who came to sing a few times are also very good! !
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6/8
Response from Property: Dear guests, hello! Thank you very much for choosing Nankunshan Yunding Hot Spring Whisky Hotel. It is a pleasure to serve you. It is our honor to make you satisfied. The hotel is located in the beautiful national 4A-level scenic spot of Nankunshan. The hotel's high-quality natural environment is like a paradise. While enjoying the fresh air of Nankunshan Scenic Area, you can also enjoy the 100% natural "Beauty Soup" silicate fluoride hot spring. The hot spring area has 128 hot spring pools of different sizes with different functions and characteristics, including dynamic SPA hot springs, various special Chinese medicine pools, etc., as well as Mayan Water Village, constant temperature swimming pool, dry steam room, wet steam room and other projects. The hotel has been committed to becoming the first choice for family tourism, with complete parent-child facilities. It is the best choice for guests to travel with children. There is everything you need for food, accommodation and entertainment here. It is suitable for family parent-child, company team building, couples, and friends to travel together. I look forward to your visit again and wish you a happy life
fennyGG
Guestroom
Stayed in Apr 2025
Family
17 review
10.0/10
Outstanding
Posted on May 7, 2025
The environment is good and worth recommending. It is suitable for children to play for a whole day. Parents are very relieved. There are many staff members inside and it is very safe. The children had a lot of fun. The buffet breakfast was also good. There are many hot springs and water parks inside. The children had a lot of fun.
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6/7
Response from Property: 尊敬的賓客，您好！感謝您入住雲頂温泉威士忌酒店並分享，很高興酒店的每一個環節都得到您的認可，通過您細緻入微的描述，可以感受到這次旅程給您帶來的幸福感，這是我們服務者一直追求的，這也將成為我們繼續努力、不斷進取的動力，期待您的下次入住，祝您生活愉快，家庭幸福！
Anthony Pandaway
Guestroom - With View (2 Beds) (Soaking Tub)
Stayed in Apr 2025
Family
45 review
7.5/10
Posted on May 3, 2025
Let me start by saying that this is clearly not the best hotel for the May holidays, the number of rooms and occupancy is colossal, which greatly affects the service, especially in the food sector. And the number of people during the holidays exceeds the comfortable capacity in public areas. The Chinese breakfast is varied, but do not expect a delicious European breakfast. The hotel actually has no territory, and there is nowhere to walk. The hot springs area is large, but in some places it is very outdated and needs repair. At the moment 2025.05.01 there is construction work near one of the pools, which causes inconvenience. For our family, it is a significant disadvantage that there are no separate floors for non-smokers, in fact, they definitely smoked in every room, and in general, the hotel policy allows smoking on the territory, on the balcony, by the pool and in public places. Pros: 1) adequate price not on national holidays; 2) water activities for children; 3) a really warm outdoor pool and more than one; 4) a large cozy room; 5) Private hot spring bath in the room on the large balcony; 6) Complimentary fruits after visiting the hot springs.
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Response from Property: Dear guest: Hello! We are very sorry that this trip did not meet your expectations. If you encounter any problems during your stay, please contact us. The service staff is happy to serve you. In addition to the hot spring area, you can also use the gym, table tennis, billiards for free. You can also go to Guochao Street and Yunquan Street to play games, take photos and check in. You can also climb the mountain behind the hotel to exercise. I look forward to your next visit and you will have a wonderful stay experience. I wish you a happy life and a happy family!
Guest User
Guestroom - With View (2 Beds) (Soaking Tub)
Stayed in Apr 2025
Family
3 review
10.0/10
Outstanding
Posted on May 2, 2025
It was my first time staying at Genting Hot Spring Hotel. It completely exceeded my expectations. The service staff was friendly, there were many kinds of entertainment in the park, and both adults and children had a great time. The buffet dinner was also very rich.
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Response from Property: 尊敬的賓客，您好！感謝親選擇入住我們雲頂温泉威士忌酒店,我們用心服務每一位客人,我們想帶給您最好的體驗,是來自朋友的體貼和關心,讓您即使在一個陌生的城市,也能找到家的感覺,旅行的路上不孤單,成長的路上,我們慶幸有您！
Anonymous User
Riverside Tub Twin Room
Stayed in Mar 2025
Travel with friends
5 review
10.0/10
Outstanding
Posted on Apr 25, 2025
Different from swimming and surfing during the day, visiting the public hot spring area at night is a different feeling. Under the lighting, there is a scene every ten steps. There is also a rain warning in the park, so the safety value is maximum!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Welcome to Nankunshan Yunding Tourism Resort. Thank you very much for your affirmation of our hotel and sharing your experience. The hotel fully considers the needs of friends, couples and families. The various designs built on this basis are deeply favored by the guests. Every trip is important, so we try our best to ensure that our guests enjoy a comfortable experience in the hotel. I hope to see you again soon. I wish you a happy life! Happy family!
Guest User
Riverside Tub Twin Room
Stayed in Mar 2025
Other
41 review
10.0/10
Outstanding
Posted on Apr 22, 2025
When I go on vacation, I prefer to stay in the mountain house of Genting Hot Spring Whisky Hotel. The room is spacious and bright, more than 60 square meters, with enough space and complete daily necessities. The hotel staff are polite and warm and considerate. There are more than 100 hot spring pools in the hot spring area, all built on the mountain, with fresh air and good environment. It is a good place for everyone to vacation, and it is highly recommended👍👍👍
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Response from Property: Thank you for your praise! We are very honored to provide you with satisfactory service. Your support and recognition are the driving force for our continuous progress. We look forward to seeing you again!