"1. **Cleanliness**: Not very clean. The coffee table in the room was really dirty; I had to wipe it myself right after checking in. There was also dust in several spots that hadn't been cleaned. 2. **Environment**: It was okay. The lake outside on the farm smelled a bit, but there were two pavilions built by the inner lake, complete with black swans. The 'Golden Waterfall' also spouts water at night. 3. **Dining**: The Chinese restaurant was incredibly bad. We ordered six dishes, and every single one was unappetizing. On top of that, the service was very slow; our last dish arrived only after we had finished everything else (though we did manage to cancel it). We went to a local farmhouse restaurant the next day, and it absolutely blew this hotel's Chinese restaurant out of the water. 4. **Room**: The hotel is relatively new, and the room looked quite modern. However, the details were lacking. For example, the light by the entrance was sensor-activated, only turning on when the door opened. There's a mirror by the door for checking your appearance and changing shoes, and the lack of light there was really inconvenient. For a room type costing over 2,000, the hairdryer felt like something bought for 5 RMB on Pinduoduo. It was one of those flimsy, foldable hairdryers from 20 years ago. For such an expensive hotel and room, if not a Dyson, at least a Laifen, right? The bedding for the children's bed looked like it hadn't been replaced in a long time; there were holes in the sheets. 5. **Hot Springs**: Most of the hot spring pools weren't warm enough. Even the swimming pool in the hot spring area had cold water, making it useless in winter. I'm not sure what purpose an outdoor pool serves in a hot spring area when it's completely empty. The hot springs do offer free meals, and the grotto hot spring is somewhat unique. Parking was great; no registration needed to exit. They also upgraded my room for free. Overall, there isn't much to do, it's pretty average."

"Having stayed at Ramada hotels in other cities and loved them, I chose this one without hesitation when I visited Longmen. The hotel's location is excellent, and underground parking is convenient for getting around. The river view room was stunning, the room and bathroom were enormous, and the decor was nice and clean. The only downside was the carpet, which showed signs of wear and tear. The room also had an air purifier, which was surprising in Longmen. I used it for one night and the quality was excellent. It seems the air in Longmen is pretty good. This is a great choice for a vacation."

"Came back to Genting for a second visit, full of anticipation, but was severely disappointed, with the experience plummeting to rock bottom! 😩 ❄️ **Air Conditioning Virtually Non-existent**: We booked a two-bedroom apartment, and even with the AC set to 16 degrees and max fan speed, only the living room was barely cool. The two bedrooms had no cooling at all! In the master bedroom, you couldn't even feel any air movement. It was impossible to sleep on such a hot night; how are we supposed to rest? 🧹 **Severe Housekeeping Staff Shortage**: On a peak day like Sunday during summer vacation, there was only one cleaning lady for the entire floor! We booked two rooms, but only one was ready at check-in, and we were told to 'come back later' for the other. By 3 PM, the front desk claimed 'the guest hasn't checked out yet'? Wasn't check-out supposed to be at 12 PM? The management is incredibly disorganized; it really felt like we were being treated unfairly. 😤 Also, the buffet had far fewer options than last time. And I have to complain about the lobby – why can't they close one of the large doors? With both main entrances wide open, it's scorching hot. While waiting in line to check in, sweat was just pouring down, with no air conditioning whatsoever. I noticed this issue on my first stay, assuming it was a new hotel that hadn't been fully optimized yet. To my surprise, it's the same this time, which means the lobby design is seriously flawed. As a returning guest, I truly don't want to see Genting decline like this. The hardware can be old, but the service and attitude shouldn't fall apart! I hope management sees this and stops tarnishing their own reputation! 🙅‍♀️"

"The room was clean and hygienic, a family-themed room that my child absolutely loved. The hot springs were fun and clean! Front desk attendant Bailey's thoughtful arrangements and service made the experience even better."

"On our second night, we stayed in a luxury twin room with a hot spring tub, and the kids absolutely loved playing in the tub. There are also plenty of activities for both adults and children. The breakfast was very rich and offered a wide variety of choices! We'll definitely come back again!"

"The room was neat and clean, check-in was quick, and it's very close to the highway entrance. The hotel's cost-effectiveness is a good choice for weekends. The price-performance ratio is high, and the breakfast can be thoughtfully packaged because the children can't get up to eat it."

"The room was excellent. Upon arrival, the environment was truly superb. The sunset was breathtaking, perfect for taking beautiful photos. The huge lawn was ideal for sunbathing, relaxing, and chatting over tea – so peaceful! The place was very clean and hygienic, making it perfect for friends or families traveling together. The staff were incredibly kind and welcoming. Highly recommended!"

"Although it's been open for a while, the facilities are very well-maintained, with no damage, breakage, or mold. The service is also very attentive, and both the mattress and pillows are comfortable, especially the latex pillow – it's incredibly comfy! The buffet breakfast offers a rich variety of options, and there are many hot spring choices. Our family had a wonderful time during our two-day, one-night stay."

"This is truly a great place for a vacation! Our family of three had such a wonderful time during our two-day, one-night stay! The kids absolutely loved it! The room even has its own private hot spring bath, which is incredibly convenient! There are also plenty of activities here! It's a one-stop shop for dining, entertainment, and relaxation. The air is fresh and the environment is comfortable! We'll definitely be back!"