InterContinental Hotels Lusaka

“good staff, nice and clean room and good location. All what you can ask for when you will be out and about during the day.”

I've stayed in this hotel a number of times, and I've always been OK with it. Maybe I've never stayed in a "classic" room before, because the room was absurdly small. It started badly. I struggled to book an airport pickup because I made the mistake of traveling over the weekend, and they required me to send in a full flight itinerary. Unfortunately, the email I sent it to was the reservations email, and they had closed for the weekend. Eventually, I asked a friend in Lusaka to intervene, and they agreed to pick me up. The driver, a local taxi, showed up 30 minutes late driving an old beat up vehicle that normally would cost $10 from the airport. The hotel charged me $40 for the privilege. Then the room - Let me paint a picture of how small the room is - neither my sportcoat nor my shirts could fit into the closet. There was no place to keep my clothes other than in my suitcase. The bathroom was so tiny, there was no hook to hang a towel. The "desk" was just barely deep enough to accommodate a 13" laptop. For someone transiting through, maybe staying for 6-8 hours, or even a single night, this might be ok. But as I was meant to stay a week, this was impossible. I didn't give this hotel one star because the hotel staff was so nice and pleasant. Nonetheless, I checked out the next morning for a hotel with more space. I'll remain loyal to IHG, but skip this hotel.

The quality of the food was good but the service was so sad. I think no one wants to work. The manager was missing . When I demanded to see the manager, the white who was serving us suddenly became the manager. For a 5 star hotel, they don't have half the things on the menu. There c was absolutely no remorse - Paid 4k for a dissapointing night . What a waste of a intercontinental hotel image ..

A true 5 star experience in the city of Lusaka. Clean friendly and fine cuisine. Excellent stay all round. Attentive staff create a feeling that you are the center of their day and are a delight to be with. The quality of the room is world class. I absolutely recommend this hotel

The hotel room we got was a family suite that served its purpose for a family with an infant. The food at breakfast was also good and well prepared to top it off you have a decent view as you eat. The room service was prompt whenever called upon. Everything was seamless.

the hotel made big change after evading the hotel to 2 hotel intercontinental and holiday in now it is top class but after you back in the hotel the place is with zero activity if you look for fun or Musick it is not the right place if you look for having no disturb this is your place

Absolutely fantastic stay at the Intercontinental for a conference. Staff super attentive and helpful throughout my stay. Room was exquisite - so comfortable and spotlessly clean. Buffet breakfast, lunch and dinners delicious. Highly recommended!