Spark by Hilton Luton Reviews

This hotel is located just a short walk away from the train station and shops. The room was good and the shower very good. Breakfast was also good. I would recommend thus hotel

Very good hotel near to the train station and buses easy to get to airport

Arrived the hotel and staff at reception were very friendly, helpful and professional. Car park was easy to access but a bit tight for my car. If you drive a small car you would be fine with the car park spaces. The room, bed and bathroom was really clean and tastefully finished. We spent some time at the bar, which had good ambiance and very quiet. Overall experience was excellent and I enjoyed our stay and would recommend this place 😃

After traveling over 10 hours, I checked in at 10:30pm, eager for a hot shower and some rest. To my disappointment, there was no hot water and no shower gel in the room (the bottle was there, but found empty inthr mid of shower). Soaked and freezing, I reported this to the reception right after my terrible shower at 11pm. They promised to address the issue by morning but only offered a room change—no compensation. I declined because I have OCD and had already cleaned the room thoroughly with alcohol wipe and covered the pillow with a disposable pillowcase. During the six days I waited, every time I followed up with the hotel, the reception staff reassured me that the hotel owner and manager were handling it seriously and that compensation would be provided. However, after six days of follow-ups, the manager’s response was not only delayed but incredibly arrogant. He brushed me off, stating he’d been on vacation and had hundreds of emails to address, showing no concern for my discomfort or the time I had waited. As a returning guest, I felt completely disregarded. No guest should endure such dismissiveness and lack of empathy. When I returned to my home country, I contacted my booking platform to share my experience. They empathized with me and reached out to the hotel multiple times, recognizing my frustration after a week of chasing. Yet, the hotel’s response was the same—arrogantly insisting their solution was simply to change rooms. As a business owner, I understand that cleanliness issues or faulty facilities can be easily addressed. However, if the hotel is managed by someone with an arrogant attitude who doesn’t sincerely listen to guests, I fear they won’t succeed in the long run. From the manager’s tone, it was clear he didn’t care about my review or concerns, adopting a dismissive attitude throughout.

Very good location and staff very nice

Very nice hotel

Nice stay !

Very clean hotel with modern facilities in the room and bathroom! Staff were very welcoming and helpful, thank you.

Very clean Great staff

Best service

It's pretty average, there's nothing to do nearby, Luton is not recommended. If you are on a business trip and can get your taxi reimbursed, I suggest staying near the airport instead of in the city.

The bed is placed between a pillar and the window sill. The bed cannot be dropped from the left or right. It can only be dropped from one side, which is very inconvenient! The photo is not like this, I feel like I have been deceived🥹 There was no refill shower gel in the bathroom, so I had to step out in the middle of the shower and look for shower gel in my suitcase to complete the showering process😭😭 The bed is very soft and the quilt is relatively simple. I even found one or two short hairs on the bed🥲 The good thing is that the decoration of the hotel is relatively new👍🏼 and the service staff are quite polite.

The front desk was not very professional