Rafaela Guest House

Good communication, straight forward instructions to gain entry and spotlessly clean. I got the impression the owners cared about their visitors. Little extra touches like the helpful noticeboard and the cake left for anyone to eat were much appreciated . I would definitely stay again.

The owner was super rude in every communication and responding with offensive sarcastic words. Did not feel welcomed at all and they charged me 15€ for 2 towels claiming they were unusable (I have dyed hair and I don’t have a problem with towels at my house so I know how it works). Will absolutely not return or recommend the place. With what I saw they respond badly to anyone saying even the smallest complain, to the point that idk how they have 8 stars on booking.

I stayed in this hotel some time ago, I had a good experience, it was cheap and quite big, with a lot of things for you to use. However, I just found out the response from the owner to my original review on ***********. I pointed out that when I arrived the room wasn't ready. They state you can check-in from 12, I arrived there after 12 and the room wasn't ready. Not a major issue, but I suggested that they could move the check-in to a bit later given that they failed to have the room ready that early - they were very rude responding to that friendly suggestion. I also left a note that for people that only speak English they might struggle to communicate with staff (the staff there was extremely friendly though...), once again, the owner was super rude in their response to that. I've attached my review and the owner's response so you can take a look yourself. My original review was extremely positive - I gave the property over 8 out of 10, but I had never seen such a rude, aggressive response from an owner to a review, especially considering how positive it was. It shows such bad customer service that I'd never stay here again now that I've seen this.

I was very impressed by how nice the place was. The kitchen, common baths and living area/salon were all very nice. The place also had three pleasant outdoor seating areas for guests to enjoy. The kitchen was very well equipped. The residence is made up of five private rooms, with guests sharing the common areas. Four of the rooms shared two bathrooms, so at least one bathroom was always available to use. My room, the furthest from the street, faced a quiet internal courtyard. The room also had a steel rolldown window blind that kept out possible noise. I had a good sleep each night. The residence is some distance from the tourist sites. However the neighborhood was very pleasant, with restaurants within easy walking distance. There's also a large grocery a few blocks away. It was nice to actually stay in a local neighborhood, away from the hoards of tourists.