Guest User
May 31, 2023
I stayed there many times in the name of the company and it all felt good, so I booked it once by myself, but I was very disappointed.
We booked two rooms first, and then because we couldn’t find the second room with our passport names, we thought the last reservation was unsuccessful, so we immediately booked another room. After a minute or two, waiter A discovered the other room we had booked, so we asked for help during the communication. Cancel the room you just booked. I also called Ctrip, who helped communicate, and everything seemed to go smoothly.
But waiter B showed up and when he saw me, he immediately put on a mask and then said that he could not return the room because the reservation instructions required that the room could be returned 48 hours in advance. I just made a reservation about 5 minutes ago, and check-in is immediate. Where does it take 48 hours?
I have been traveling around here for ten years, and this is the first time I have encountered such poor service. I used to use local companies to book for me, but this is my first time booking by myself!
Finally, we were placed on the 0th floor. You can drive directly to the room at the door of the room. The sound of the air conditioner in the room could not be turned off.
I am deeply disappointed with the service of this hotel. Maybe this place is not suitable for Asians.
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