rochelle
February 24, 2024
When I took this property I noticed that there was an AEI Kaanapali Shores and I called and inquired about it because it was a lot cheaper instead of booking Aston Kaanapali Shores, both of those we're available at *******, So as it turns out it's the exact same place!!! and I didn't get any more or any less amenities that I would have had I booked the cheaper condo! I believe that we stayed in the cheaper condo it was pretty ran down. The lighting was terrible, the amenities in the kitchen were very poor, however we did have three strainers for pasta noodles if you wanted to cook pasta, but only one pot to cook it, definitely not upgraded!!! Very old and outdated furniture only sheets on the bed that were very very worn, had to call housekeeping to get a blanket that looked like it was from 1970! Will not stay here again as the front desk girl Heidi told me that I would get like ukulele lessons and stuff like that for free where AEI guests would not! None of that is true as I found out! Anybody could get it for free. She also told me that we would get maid service during the middle of the week which we did not, and that would account for us paying extra. We were awesome told that we would get an upgrade being an ******* member and we did not get that I feel it was the worst condo on the property very very old and outdated!
I tried to ask them at the front desk if this was the AEI property instead of the Aston Kaanapali Resort property and they would not answer me sad!